Job Description

We are seeking a Motor Insurance Administrator internally referred to as our Customer Service Advisor, Remote to join our team and support our Personal Insurance (PI) Department in the tactical management of handling all United Kingdom (UK) customer enquiries in Motor Insurance and supporting our Customer Service and Underwriting managers. Someone who has worked in the Personal Motor Insurance field and with experience in OpenGI (OGI). This position is being offered as Fully Remote for our London office at Clements Worldwide. Salary Range: \xc2\xa324K - \xc2\xa326K, Full-time \xe2\x80\x93 Salary + Commission, Remote Before we go any further, we do have some deal-breakers. You must have:

• 1+ years experience in Personal Motor Insurance (Sales or Customer Service)
• 1+ years experience using OpenGI (OGI)
• excellent verbal and written skills in the English language
• legal right to work in the United Kingdom

Essential Duties and Responsibilities (includes, but not limited to):

• adhere to a Monday through Friday work schedule, operating within the business hours set by your manager, while working remotely, maintain the same level of professionalism and commitment as if physically present in the office
• provide validation administrative support emailing Motor Insurance policyholders for additional validation documents for their current Motor Insurance policy
• request claim confirmation from insurer reported against the Motor Insurance policy to support the policy cancellation handled by the Customer Services Team in our Personal Insurance (PI) department
• handle and resolve customer enquiries regarding their motor insurance policy and/or account via phone and/or email, in accordance with departmental procedures, standards and compliance as defined and required by the Financial Conduct Authority (FCA) and set for by Clements Worldwide
• discuss any additional coverages to ensure all insurance requirements are satisfied
• process motor policy actions such as: mid-term adjustments, cancellations, no claims bonus requests and finance agreement amendments using Close Brothers Premium Finance i-Prompt system
• manage the Personal Insurance (PI) OpenGi (OGI) diaries daily relating to Personal Motor Insurance
• act as point of referral to the Personal Insurance (PI) sales team for guidance on OpenGi (OGI) and finance agreement amendments
• accurately gather information and effectively communicate required information to both customers and underwriters as necessary
• provide support to the Customer Service & Underwriting Manager as required and needed
• input, maintain and update data in our internal systems and deliver overflow support for new business calls relating to Personal Insurance or Motor Insurance policies
• follow established protocols and policies established by your department, Human Resources or any department in which guidelines must be met
• other duties and responsibilities maybe assigned depending on department need and growth

As we all know, compensation isn\xe2\x80\x99t just the salary. Here are some of the benefits of working at Clements:

• Base salary plus bonus commission eligible
• Optional private medical, dental and a cash scheme
• Generous pension scheme with a 10% contribution from Clements
• Automatic enrolment into Group Income Protection and Group Life
• 24 annual leave days per calendar year, with up to 8 days rollover
• 3 mental health days per calendar year
• 9 standard paid bank holidays
• Paid parental leave
• Occupational company sickness leave and pay
• "Dress for Your Day" dress code
• Education assistance: certifications and continuing education
• Optional gym membership
• Reimbursement season ticket loan scheme

Full Located: https://www.clements.com/careers/job-openings/?gh_jid=5010813004 For full GDPR policy visit: https://www.clements.com/privacy/privacy-policy/ Job Type: Full-time Pay: \xc2\xa324,000.00-\xc2\xa326,000.00 per year Benefits:

• Additional leave
• Bereavement leave
• Casual dress
• Company pension
• Enhanced maternity leave
• Enhanced paternity leave
• Health & wellbeing programme
• Life insurance
• Private dental insurance
• Private medical insurance
• Sick pay
• Work from home

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Supplemental pay types:

• Commission pay
• Yearly bonus

Work Location: Remote