Job Description

About Impact limited

Impact Call Centre Ltd is a friendly, professional and diverse business providing outstanding outsourced solutions for companies that require our expertise. We have consistent and sustained company growth which has created several exciting career opportunities for people who want to share in our success. This is a great place to work and we recognise our people as our greatest asset, we are trusted partners of our clients, the right attitude is everything and customer focus is a must.

The Motor Sales team is a fast moving environment with a mixture of inbound and outbound calls to existing customers. Using dynamic technology, we make bookings for services, MOT's, investigations, manufacturer recalls and other ad hoc reasons. This team is at the forefront of delivering significant value to our clients and great service to their customers. This is a role that really enhances sales skills and rewards achievement.

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If you want to develop your skills in sales, then please look at the job specification below.

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Key Responsibilities:

Upselling and cross selling on every opportunity presented in order to increase revenue Identify and maximise bookings opportunities through fact finding/service and vehicle detail checking and, where appropriate, use special promotions to secure returning customers bookings Use your high standards of service skills to influence customers to make bookings decisions in advance of dates required Support customers with all of their motor related needs by using in depth product knowledge to best present the services available and maximise different booking opportunities Place customer bookings and resolve all customer enquiries at first point of contact efficiently Record all customer contact details by telephone using a variety of client systems adhering to mandatory compliance regulations ensuring accuracy and attention to detail at all times Predominantly inbound calls but warm dialling to outbound customers is also a key part of the success of this role Embrace Company core values for respect and equality for all those we come in to contact with and provide world class service at all times Take ownership of personal development and performance Vital to work as a team in a fast paced target driven environment whilst also taking responsibility for your own self-management and work ethic

Core Competencies:

Successful candidates must demonstrate our core competencies. The consistency with which they are applied defines our staff grades:

Effective communication

- Can communicate effectively, both verbally and in writing. Can use listening and questioning techniques to make sure that they understand what is going on and can effectively transfer ideas and information

Customer focus

- Can provide a high level of service to customers. Has an active commitment to providing a service to all key client and customer group

Work as part of a team

- Can work co-operatively with team members and colleagues making positive and constructive contributions

Respect for equality and diversity

- Considers and shows respect for the opinions, circumstances and feelings of colleagues and members of the public, no matter what their position, background, circumstances, status or appearance

Problem solving

- Gathers enough relevant information to understand specific issues and events. Uses information to identify problems and draw logical conclusions. Makes good decisions

Resilience

-Shows reliability and resilience in difficult circumstances. Remains calm and confident, and responds logically and decisively in difficult situations

Persuade and influence -

Demonstrates the benefits of the product through recognising the customers' needs and presenting information that allows the customer to make an informed decision on the benefits offered

Person specification

Sales experience gained within a call centre environment or from other sales roles preferable but not essential Confident and able to communicate effectively Target and results driven and able to close a sale plus objection handling skills Work as part of a team, support colleagues and promote a positive team spirit Passion for people and customer service Good IT skills including use of e-mail and Microsoft products Punctual, flexible and reliable

Development:

Full support and ongoing training from our coaching and training teams Internal progression though our structured grades with continual development tailored to your needs by our coaching and training managers We actively promote from within, supporting staff to be our next team leaders, coaches and managers

Hours:

Full time 40 Hours a week - 5 days a week including Saturday working - flexible shifts to be discussed at interview.

Benefits

25,396.80 per annum - OTE 29,000+ Career progression and extensive on-going training and development Apprenticeship Diploma qualifications available 29 days holiday accruing to 33 days based on service including bank holidays Company Pension scheme after qualifying period Free on-site parking or short walk from train station on mainline services Staff discount on products Modern offices using the latest technologies Casual dress code
- Successful applicants will be subject to a basic criminal record check -

Job Types: Full-time, Permanent

Pay: 25,396.80-29,000.00 per year

Benefits:

Casual dress Company pension Cycle to work scheme Free parking On-site parking Referral programme
Application question(s):

Please confirm you are based in the Romsey/Southampton local area as this role is office based. Please tell us about your passion for sales. Are you available to work 1 in 2 Saturdays?
Work Location: In person