Job Description

Salary:

42,000 OTE (Basic salary of 24,000)

Exciting SLM Group benefits package!

We are looking for someone enthusiastic and motivated to

join our SLM Toyota Lowestoft team as a Customer Consultant

. A Toyota Customer Consultant guides the customer throughout their journey with us, through the vehicle sales and aftersales processes.

What we're looking for in a Customer Consultant:

Previous experience in motor trade sales or service is preferrable Excellent communication, administrative and organisational skills Excellent customer service/people skills, delivery services to high standards Proficient in relevant computer applications and systems. Full UK driving licence Ability to successfully use persuasiveness/negotiation techniques Knowledge of sales principles and methods Ability to work as part of a team Ability to work on own initiative or with minimum supervision Polite, calm and approachable personality Flexible 'can do' approach

Key job areas of the Customer Consultant role:

Build rapport and create a bespoke customer experience Develop relationships to win new business Respond to queries from new/existing customers from multiple channels Maintain up to date knowledge on manufacturer vehicles and product options Follow sales processes to ensure compliance Work as a full member of the dealership team.

The exciting SLM benefits we offer our Customer Consultants:

Health care Mental and physical health support provided by BEN Additional holiday for extended service Birthday off Retail offers and vouchers Eligibility to join our car scheme (after a qualifying period) Free MOT for employees Discounted aftersales, service, repairs and parts Company pension scheme.
Toyota Lowestoft is part of SLM Group which continues to be run as a family company and has grown to include sites across the South East and East Anglia. SLM Group are an Equal Opportunity Employer, who aim to continuously improve our diverse and inclusive workforce to ensure every employee feels valued.

Job Types: Full-time, Permanent

Pay: Up to 42,000.00 per year

Additional pay:

Commission pay
Benefits:

Additional leave Company pension Cycle to work scheme Employee discount Health & wellbeing programme Store discount
Schedule:

Monday to Friday Weekend availability
Experience:

car sales: 1 year (preferred) Automotive service: 1 year (preferred)
Licence/Certification:

Driving Licence (required)
Work authorisation:

United Kingdom (required)
Work Location: In person

Reference ID: SLM Toyota - Customer Consultant