Job Description

Move and Storage Advisor

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Cramlington

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Contract:

Permanent

Salary:

Location:

Cramlington, Northumberland

Salary:

27,040 per annum

Hours:

Full time - Monday to Friday (Core hours between 8.00am-5.30pm)

Reporting to:

Removals and Self-Storage Manager


Be part of something special. Join a business with nearly 100 years of history (we'll be celebrating our centenary in 2026) and the stability, reputation, and strong foundations that brings. While we're deeply rooted in tradition and family values, we're also entering an exciting phase of growth and modernisation, so this is a rare opportunity to be in at the ground floor of our next chapter, helping to shape the future while "standing on the shoulders of giants" as they say.


The

Move and Storage Advisor

will play a key role in delivering a seamless and positive customer experience for our customers using our moving and self-storage services. You'll be the first point of contact for your customers, providing advice, dealing with queries, coordinating move logistics, and ensuring all storage solutions are managed efficiently, safely, and on time. This role is all about organisation, communication, and creating confidence in our services from start to finish.

Duties and Responsibilities:

To be the main point of contact for customers throughout the move and self-storage process Manage your own customer service enquiries in a friendly and professional manner Daily administrative tasks Prepare quotations, invoices and booking confirmations and ensuring all records are accurate and kept up to date Monitor and handle customer follow-ups and ensure everything runs smoothly for both re-movals and self-storage divisions To be involved and support with financial tasks and reporting when required Any additional duties appropriate for a post holder at this level

Skills and Experience:

Previous administration experience Excellent customer and communication skills - both verbally and written Competent using MS Word, Excel and Outlook Strong organisational and time-management skills Ability to manage multiple bookings and comfortable working to deadlines Full UK driving licence

In return we will provide:

Family-run business with nearly 100 years of history and a friendly, supportive team environment Varied, interesting role - every day is different, covering both removals and self-storage Career development opportunities, with potential for training in surveying, audits, and wider operational areas, plus support with further training and development Comprehensive in-house training to build confidence in customer service, sales, and operations Job security and stability within a long-established local business (turning 100 next year in 2026) Free on-site parking at our Cramlington location. Company pension scheme with NEST Employee discounts on self-storage and packing materials Uniform provided * Complimentary 1-year Corengyst Membership at Ad Gefrin Whisky Distillery & Visitor Experience Centre