Job Description

Pickfords

arelooking for a dynamic ?

Move Manager

?who is passionate about customer service and who has a proven track record of taking ownership and going the extra mile to ensure ultimate customer satisfaction. A competitive salary will be offered alongside the opportunity to work in a well-established company.

Pickfords is a fantastic national brand that specialises in removals and storage, offering a full range of professional removals and storage services for home and business.

Job Purpose:

You will be responsible for providing advice and information to our corporate customers in line with our contractual agreement. You will have a high regard for customer service and quality standards and you will closely monitor the tracking of consignments worldwide via our centralised system, whilst ensuring that all internal departments, sister companies and service suppliers are adhering to customer expectations and contract requirements.

Responsibilities:-

Your main role will be to manage the shipment of individual client's goods on behalf of our corporate account. In order to achieve this you will need to:

Move Manage complete door to door services Manage the shipment of individual client's goods on behalf of our corporate accounts. Provide complete customer service and officer contact in line with KPI's and contract requirement Liaise with agent network, service suppliers and internal departments for operational requirements Manage financial and operational process file through our operational system - Navision Manage financials of each file in line with contracted rates and specification Any additional admin duties where time permits and as required Issue and collection of PMR from officer at end of move

Skills, Knowledge and Experience :

First class communication skills, both written and verbal A proactive and optimistic attitude Excellent Customer Service skills A proactive and optimistic attitude. Previous experience with Microsoft Word, Excel and Outlook Adaptable to the various tasks required and a team player Consultative Skills - understanding customer requirements and competitive environment. Ability to work under pressure and deliver to deadlines. Organised, Proactive, Approachable, and Motivated.
If you feel have the skills and experience to become our Move Manager please click 'apply' now -we'd love to hear from you!

Candidates will only be contacted if they are invited for an interview. You must be eligible to work in the UK.

We are committed to equal opportunities for all, irrespective of race, colour, religion, nationality, gender, sexuality, disability, marital status or age.

Job Types: Full-time, Permanent

Pay: 24,000.00-32,000.00 per year

Benefits:

Company pension Cycle to work scheme Employee discount Free flu jabs Free parking Health & wellbeing programme On-site parking Paid volunteer time Referral programme Store discount
Work Location: In person