Job Description

Alchemy has partnered with a well-known Removals and Relocation firm to find a Move Manager, to join their team in North West London.

The successful applicant will finalise all shipments that are moving worldwide, and support the Removals Sales Department.

Duties;

• You must set up surveys and make the first call the day you receive the inquiry.
• Ascertain that every survey appointment is verified in writing and noted in the surveyors\' calendar.
• Communicate with the client to confirm job schedule, scheduling, and other operational details.
• Providing easy access to the collection and delivery addresses and ensuring each job is profitable.
• Verify receiving the customer\'s acceptance and any other relevant paperwork before the relocation date, move, collect your passport, visa, customs documents, etc., and your final payment.
• To send out bills promptly and make sure that payment is collected in accordance with the contract.
• Finalise and update the system with final packed volumes once everything is received, and carry out pack day calls, which are essential and must be done on each move.
• Inform the Manager of any problems that could affect or improve the performance of the Company.
• Maintain secrecy and confidentiality.
• In the event of a claim, manage all customer claims requests and receive all claim materials.
• Assist other employees in the department in covering absences and sickness.
• General move management according to firm specifications.

Requirements;

• Excellent communication skills.
• Ability to prioritise and manage workload in a pressurised environment.
• Good computer skills, including Microsoft applications.
• Ability to create profitable business relationships with clients.

If this sounds of interest, reach out to Alchemy Global Talent Solutions today!

Alchemy Global Talent Solutions