Job Description

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you\xe2\x80\x99ve got deep experience in commercial real estate, skilled trades, and technology, or you\xe2\x80\x99re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

About JLL

We\xe2\x80\x99re JLL. We\xe2\x80\x99re a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate.

If you\xe2\x80\x99re looking to step up your career, JLL is the perfect professional home. At JLL, you\xe2\x80\x99ll have a chance to innovate with the world\xe2\x80\x99s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You\xe2\x80\x99ll also make long-lasting professional connections through sharing different perspectives, and you\xe2\x80\x99ll be inspired by the best. We\xe2\x80\x99re focused on opportunity and want to help you make the most of yours. Achieve your ambitions \xe2\x80\x93 join us at JLL!

Role and Responsibilities

Overall Role

It will be the responsibility of the Facilities Administrator to project manage the processing and assignment of all moves, adds and changes. They will be required to manage the programming of works, seek signoff from the strategic planning team and coordinate the logistics of people/desk movements with detailed planning.

The post holder must be able to communicate confidently at all levels and have experience in dealing with a range of stakeholders. Keeping a scorecard for all moves and trackers to track all Move and Change activity fully up to date at all times.

Running a weekly post-moves helpdesk and dealing with any MAC tickets to resolution will be a large part of the role alongside preparing and running all MAC moves meetings bi-weekly.

The role is based in London but may involve some travel within EMEA.

MAJOR RESPONSIBILITIES

Roles and Responsibilities:

• Manage the allocation of all Move-Add-Change (MAC) related tasks including moves, small project management, including but not limited to furniture reconfigurations and space enhancements
• Proactively manage any queries that are sent to the team
• Ensure JLL best practices and policies are being followed
• Ensure MAC Service Playbook is being followed
• Receive and process client move requests within the team
• Facilitate a MAC meeting for all MAC staff, moves vendors and key stakeholders to attend
• Participates in Strategic Planning meetings, Customer Planning and liaise with other key stakeholders
• Accurately record all move statistics for reporting and financial reconciliation
• Communicate clearly and professionally with business stakeholders, handle general internal queries, clarify concerns and identify solutions
• Demonstrate a proactive focus on meeting client and project requirements in a timely and cost effective manner
• Ensure move processes are managed in accordance with the client\xe2\x80\x99s and JLL policies and procedures
• Comply with all JLL policies and procedures, including but not limited to time & expenses, ethics and business practice
• Support the MAC Managers to plan, schedule and implement relocations, providing the main client contact with scheduled dates, move instructions, and move orientations for large groups as required
• Maintain discretion and confidentiality with regards to all discussed MAC plans and dealings

CANDIDATE SPECIFICATION: KEY SELECTION CRITERIA

Ideal Experience

• Minimum 3 years in a similar busy role
• Background in project administration/ coordination
• 4-6 years of facility, project, MAC related experience in a Corporate Real Estate environment

Critical Competencies for Success

• Excellent Microsoft Excel skills
• Strong Microsoft Projects skills
• Ability to utilize the Microsoft Office suite of technologies
• Strong time management skills
• Excellent written and verbal communication skills
• Flexibility with work hours and travel as needed
• Ability to multi-task and work both in a team and independently
• Highly organized with strong analytical skills
• Strong interpersonal skills with an ability to interact with executive level external and internal clients
• Capacity to deal with ambiguity and address complex problems

Other Personal Characteristics

• Position may work primarily at client site or project location with potential daily client and contractor interaction
• Face to face and/or remote daily interpersonal interaction is usually required in order to perform the job

KEY STAKEHOLDERS

• Client Key Stakeholders \xe2\x80\x93 Strategic Planning Team
• Facilities Management Team
• Client Real Estate wider-team
• Finance Team
• End User Customers
• Vendor Staff

REPORTING TO - MAC Lead

Every day is different, and in all these activities, we\xe2\x80\x99d encourage you to show your ingenuity.

Diversity and Inclusion is at the heart of JLL. We believe in recruiting, retaining, rewarding and developing all our employees with regard to their abilities and contributions and without reference to their background, gender, gender identity, ethnic origin, age, religion, sexual orientation, political belief, disability or long-term health condition.

We are committed to making all stages of our recruitment process and employment accessible to candidates with disabilities and long-term health conditions. Please do feel able to be open about this at any point during the process and our recruitment team will work with you to establish the most appropriate adjustments. We are keen to support all our employees with juggling their work, personal and family commitments and alongside our approach to flexible working, we have a comprehensive parental transition support programme to assist parents during the early months and years of parenthood.

What you can expect from us

You\xe2\x80\x99ll join an entrepreneurial, inclusive culture. One where we succeed together \xe2\x80\x93 across the desk and around the globe. Where like-minded people work naturally together to achieve great things.

Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay.

Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you...

Apply today at jll.com/careers.

#LI-JB11

Location:

Hybrid \xe2\x80\x93London, GBR

If this job description resonates with you, we encourage you to apply, even if you don\xe2\x80\x99t meet all the requirements. We\xe2\x80\x99re interested in getting to know you and what you bring to the table!

About JLL \xe2\x80\x93

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with annual revenue of $20.9 billion and operations in over 80 countries around the world, our more than 103,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAY. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit .

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL\xe2\x80\x99s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our .

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy .

Jones Lang LaSalle (\xe2\x80\x9cJLL\xe2\x80\x9d) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process \xe2\x80\x93 including the online application and/or overall selection process \xe2\x80\x93 you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
I want to work for JLL.

Jones Lang LaSalle