Job Description

Berkshire Healthcare has an exciting part-time opportunity f or a n Administrator to join the Musculoskeletal Physiotherapy Outpatient team . This post will predominantly be based at Wokingham Hospital but will also include some hours at Foundation House / St Marks Hospital. You will be joining a friendly and supportive team, who are pro-active in ensuring a high standard of service within MSK Physio across Berkshire .



We are looking for candidates with excellent customer service a nd communication skills, a flexible approach, and who are competent at multi-tasking . Good IT skills are essential, and you must be able to demonstrate the ability to work on your own as well as work ing in collaboration with others.



You will be responsible for the management of patient referrals and appointments whilst creating an efficient and compassionate environment for our patients.



Act as primary point of contact for MSK patients and visitors attending the department



Take responsibility for digital referral management and patient bookings .



Variety of specific admin tasks including phone and email support , with patient focus at the forefront of our role.



Liais ing with other departments and services to support and assist patients as needed, such as interpreting services.



Collect ing data and statistics to assist management in guiding the service direction.



Work ing flexibly in response to the needs of the patients, service and p hysiotherapists.



Supporting colleagues to deliver a high quality, effective and compassionate service both virtually and in person.



Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated 'outstanding' by the CQC, we're committed to providing the best possible care to people across Berkshire. As an employer, we're committed to offering an inclusive and compassionate environment where our people share in a sense of belonging and are supported to flourish.

Our values at Berkshire Healthcare are:

Caring for and about you is our top priority



Committed to providing good quality, safe services



Working Together with you to develop innovative solutions



Your wellbeing is important to us. Some of the benefits of working for us include:



Flexible working options to support work-life balance



27 days' annual leave rising with service + opportunity to buy and sell



Generous NHS pension scheme



Excellent learning and career development opportunities



'Cycle to Work' and car leasing scheme including electric vehicles



Access to a range of wellbeing tools and services



Discounts at hundreds of popular retailers and restaurants



Staff networks for race, diversity, disabilities, the environment and armed forces community to support equality



Generous maternity, paternity, adoption and special leave



Free parking across Trust sites

The "must haves" for you to be considered for this role:

Excellent written and oral communication skills.



Good computer skills across Microsoft and database software.



Ability to organise and prioritise?workload.



An approachable and helpful persona with the ability to empathise.



For further information about the role, please see attached job description and person specification.



We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted.



We're committed to equal opportunities and welcome applications from all sections of the community. Our commitment to inclusion is reflected in our accreditations: Race Equality Matters Silver Trailblazer, Neurodiversity in Business Corporate Member, Disability Confident Leader, Carer Confident Level 2, and the Armed Forces Covenant Gold Award. Reasonable adjustments will be provided to candidates as needed.



Please note, if we receive a high number of applications, we may close this role earlier than the advertised closing date, so please submit your application as soon as possible.