Job Description

Location: Midlands

About Croft

Croft is one of the UK's fastest-growing Managed Service Providers (MSPs), recognised for our innovation, service excellence, and customer focus. We help organisations modernise their IT, communications, and network infrastructure -- delivering secure, scalable, and high-performance solutions that make a real difference.

Backed by a new investment partnership, Croft is entering an exciting phase of accelerated growth. This support strengthens our capabilities, expands our reach, and enables us to deliver even greater value to our customers and partners. It also connects us with a wider network of expertise and resources, helping us scale faster, innovate further, and continue setting new standards in the MSP sector.

What You'll Do

Technical Delivery

Install, configure, and commission IT, UC, and network infrastructure at client sites. Diagnose and repair faults, perform preventative maintenance, and ensure all work meets company and vendor standards. Conduct site surveys, document findings, and provide detailed feedback for planning and improvement. Support client relocations, upgrades, and change requests.

Collaboration & Communication

Work closely with the Service Desk and Project Teams to resolve issues efficiently. Escalate incidents or risks promptly and clearly when additional support is required. Provide user handovers or basic training where appropriate.

Operational Excellence

Maintain accurate records, job sheets, and asset documentation. Ensure compliance with technical standards, health and safety guidelines, and Croft's operational processes. Manage tools, test equipment, and vehicle stock to ensure readiness for service.

What We're Looking For

Experience & Knowledge

Proven field-based experience in IT, UC, or network engineering. Strong understanding of IT hardware installation (servers, switches, routers, endpoints). Working knowledge of structured cabling, patching, and cable testing. Familiarity with Windows operating systems, Microsoft 365, and basic network troubleshooting. Understanding of IP networking, VLANs, wireless deployments, and VoIP/UC platforms.

Education & Certifications

Relevant technical qualification (e.g., CompTIA A+, Network+, CCNA, or equivalent). Vendor/manufacturer certifications advantageous. Full UK driving licence required.

Personal Attributes

Professional, reliable, and customer-focused. Strong problem-solving skills and the ability to work independently. Adaptable to varied environments and technologies. Organised with excellent time management. Willing to travel extensively and work flexibly when required.

Why Join Croft?

Croft is growing fast and entering an exciting new phase backed by fresh investment and ambition. You'll be part of a forward-thinking team that values technical excellence, collaboration, and customer success.

We invest in our people -- offering training, certification support, and clear opportunities to progress as the business expands. If you're passionate about delivering quality work and want to grow with a company that's setting new standards in managed services, we'd love to hear from you.

Croft is an Equal Opportunities employer. We celebrate diversity and are committed to building an inclusive workplace where everyone can thrive.

Apply today and help us "Wow the Customer" as we continue to deliver exceptional service and support to our clients across the UK.

Job Type: Full-time

Benefits:

Company pension Employee discount On-site parking Private medical insurance
Application question(s):

Could you please share your salary expectations for this role?
Work Location: Hybrid remote in Kingswinford, DY6 7YB

Application deadline: 09/11/2025