Job Description

Contract: Key Account Network

Location: Sunderland

Hours of work: 41.25

Contract Type: Permanent

The Service Engineer (AC) will provide Air Conditioning bias and building
services engineering maintenance to a variety of client properties
throughout the designated region. This will include Air Conditioning bias
fault finding, repairs, maintenance and installation.

The emphasis is on providing a world class building services maintenance
service.

Key Responsibilities

Responsible for AC and HVAC bias PPM, proactive and reactive works issued through the helpdesk within set time frames so that the customer expectations are exceeded. Responsible for other types of building services maintenance to include fabric, HVAC, mechanical and related tasks. To provide callout response for the client as detailed on the callout rota. To undertake new installations, major and minor repair works to clients' AC systems. Diagnose and repair faults on systems and plant including basic electrical fault finding. To undertake contractor control duties on behalf of the client, including monitoring of contractors and their workmanship, so that relevant standards are met. Issue of Permits to Work. Ensure that all AC equipment within scope operates to specified performance criteria. Ensure equipment and surrounding area conforms to agreed company standards. To provide a professional service and represent the company in a way which ensures customer satisfaction. To evaluate performance and ensure the proper servicing and maintenance of equipment under contract to the company is carried out. To take a pro-active approach to client liaison and ensure that concerns are dealt with or relayed to management as necessary. To be fully aware of contractual requirements and customer needs at all times.

Professional and Personal Competencies/Qualifications

Qualifications


City and Guilds 2079 Safe Handling of Refrigerants or CITB J11 Equivalent
AND


NVQ 2/3 or City & Guilds in Commercial Refrigeration and AC Systems
OR


NVQ2/3 or City & Guilds in Heating and Ventilation
OR


NVQ2/3 or City & Guilds in Heating and Ventilation Service & Maintenance
IPAF / PASMA


Full UK Driving License. Applicants with electrical qualifications will be preferred.
Experience


Significant experience in providing air conditioning and HVAC related building services maintenance to include fault finding, maintenance and installation. Significant previous experience in providing reactive and PPM building services maintenance. Experience of working within FM or building services within commercial properties. Experience of working under strict Health & Safety procedures including risk assessments and method statements.

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.


Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.


We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace


ISS is proud to be a diverse and inclusive employer.


ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.


We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government's Disability Confident scheme.


Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.


If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com


If you are interested in learning about other opportunities at ISS, please join our Talent community by clicking on the following link: TalentPlace


To find out more about what we do - https://www.uk.issworld.com/


Work Location: In person