Job Description

Multi Skilled Operator
Salary: 30,000 per annum, plus company benefits
Location: London, WC2R 0EX
Contract: Full Time, Permanent
Shifts: 37.5 hours per week, Monday - Friday, rotational shift pattern of 8am-4:30pm, 9am-5:30pm or 9:30am-6pm with 1 hour unpaid break
Work model: Fully onsite
Williams Lea seeks a Multi Skilled Operator to join our team!
Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms. Williams Lea employees, nearly 7000 people worldwide, who provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations.
Purpose of role
The role of Multi Skilled Operative is a key position in Williams Lea, this role manages the daily operational and administrative operations of the department including establishing work priorities, ordering stock, client facing responsibilities, first line audio/visual triage, Mail distribution, Reception cover, general administrative tasks.

Key responsibilitiesEnsure all deadlines are met and renegotiate those that are unachievable in a proactive fashion by liaising directly with the client. To deal with any issues raised by escalating these to your line manager as and when required To ensure that all logs, forms and work related administration are completed in an appropriate manner Work tidy and safe at all times ensuring stock is stored in the appropriate storage areas To escalate any potential operational or Health & Safety issues to your line manager. Appraisals to be completed and returned in accordance with the instructions as given by your line manager Health & Safety issues to be raised to a member of the management team or your representative in a prompt fashion To promote the core aims and values of Williams Lea on site To ensure that any training needs are requested in writing to your line manager. Dealing with customer requests (Email, phone, in person & overseas) Checking stock levels of paper, reprographic supplies, stationery cupboards & general supplies Ordering stock, ad-hoc requests, printed matter, reprographic supplies, etc. Delivering Ad-hoc requests Filling stationery cupboards Delivering files and dividers Compiling information for the Managers Monthly Report (MMR) Report all incidents, accidents and near misses Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment
MAIL DUTIESProcessing inbound/outbound mail Checking the in/out trays Collecting/delivering twice delay runs to HQ
RECEPTION DUTIESAct as a point of contact, at the reception desk on Mondays and Fridays, and triage any incoming queries as follows: Divert room booking queries to Reception or Reservations Divert Facilities queries to the Office Operations helpdesk Dealing with locker issues Issuing and logging day passes Notifying staff of any arriving visitors Room checks at the start of shift and during to ensure rooms are tidy Checking of kit in meeting rooms Room set up of social space - moving the wall

Personal attributesGood working-knowledge of MS Office - Word, Excel, PowerPoint and Outlook Mail and stationery experience desirable Ability to operate at all levels within the organisation Confident and with a professional, business-like manner Ability to work under pressure, maintaining accuracy and delivering against timescales Team player, consistently in tune with the aims and objectives of the business Excellent time management and Organisational skills Ability to carry out delegated functions/tasks/projects High level of confidentiality in management of staff Able to meet deadlines and priorities tasks An understanding of an employer's statutory and 'best practice' Health & Safety requirement

Rewards and Benefits
We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:25 days holiday, plus bank holidays(pro-rata for part time roles) Salary sacrifice schemes, retail vouchers - including our TechScheme which can be used on a range of gadgets such as Smart TV's, laptops and computers or household appliances. Life Assurance Private Medical Insurance Dental Insurance Health Assessments Cycle-to-work scheme Discounted gym memberships Referral Scheme

You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!
Equality and Diversity
The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a "protected characteristic" in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.
If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at careersatWL@williamslea.com(we do not accept applications to this email address).
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