Job Description

PURPOSE OF ROLE

To provide high quality, professional multi-trade repairs to the reactive repairs business. To work closely with supervisors, planning team and all stakeholders to provide a high-quality professional site-based repairs service. Ensure the highest level of customer focus and service is delivered to our customers continuously.

MAIN DUTIES o To show the highest level of respect and courtesy at all times to all stakeholders

Present yourself in company clothing, PPE as supplied and with clean and clear I.D o Deliver a professional and high-quality repair on every occasion Adhere to Health and Safety legislation and good practice without exception Use PDA device to record all activities associated with each job o Ensure notes and photos are of high quality and match the work undertaken To report Follow-on worksto the planning team and arrange a follow-on appointment before leaving site To consistently achieve a minimum First Time Fix rate of at least 85% o Always keep your van clean and presentable both inside and outside Report any defects on the vehicle to fleet and report all accidents immediately Submit weekly, monthly reports as requested o Attend all invited meetings without exception Willingness to work additional hours on occasion and cover the call-out rota when requested Undertake any other duties in line with the role
SKILLS & KNOWLEDGE

Out- standing communication skills with the ability to deal with all stakeholders The ability to build and maintain good working relationships with all contacts both internally and externally Maintain a professional representation of the team Experience of working in a responsive repair environment Experience of delivering reactive repairs in a customer focused environment Have a good understanding of value for money in terms of the most cost-effective way to deliver repairs The ability to strategically plan and organise workloads A proactive / can-do approach to work The ability to work on own initiative and take full ownership of role and responsibility The ability to work as part of a team and independently The ability to follow process and work in a fast -paced setting whilst remaining calm and focused Own a full tool kit to suit the tasks that you are likely to encounter Be able to maintain a professional representation of the team
Job Types: Full-time, Permanent

Pay: 35,000.00-40,000.00 per year

Benefits:

Company pension Cycle to work scheme
Ability to commute/relocate:

London N14: reliably commute or plan to relocate before starting work (required)
Experience:

Carpentry: 2 years (required)
Work authorisation:

United Kingdom (required)
Location:

London N14 (preferred)
Work Location: In person