Job Description

The vacancy
Permanent, Full Time
Responsive Repairs - 40 hours - worked between 8am and 8pm Monday to Saturday - rota basis. Voids - 40 hours worked 8am and 5pm Monday - Friday
Responsible for the delivery and completion of repairs within customers' homes and empty homes (voids). As a multi-discipline trade operative, the role includes carpentry, plumbing, plastering, tiling, decorating, bricklaying, window & door repairs, groundworks, and fencing.
The role demands professionalism, empathy, adaptability, and a commitment to high-quality service and customer satisfaction.
Key Responsibilities
Deliver a wide range of repair tasks to a high standard.
Provide excellent customer service and ensure positive outcomes.
Adhere to all SHEQ policies, procedures, and safe working practices.
Maintain van stock and order materials responsibly.
Communicate effectively with supervisors, colleagues, and customers.
Attend training, toolbox talks, and appraisals.
Ensure company property and equipment are well-maintained.
Maximise first-time fix rates and productivity.
Contribute to continuous improvement and team collaboration.
Key Performance Indicators (KPIs)
Compliance with SHEQ standards and training requirements.
High customer satisfaction scores and low complaint rates.
First-time fix rate and productivity metrics.
Quality of workmanship and post-inspection results.
Efficient use of materials and van stock.
Accurate and timely job reporting.
Person Specification
Essential
Strong commitment to customer service excellence.
Organised, self-motivated, and able to manage time effectively.
Good communication and problem-solving skills.
High attention to detail and quality.
Basic IT literacy for using handheld devices and job systems.
Broad trade and construction experience.
Sound knowledge of health and safety practices.
Experience working under time constraints.
Desirable
Willingness to learn new construction skills and develop within the role.
Experience working in occupied homes.
Familiarity with NHF schedule of rates.
Training in handling non-licensed asbestos.
Qualifications
GCSEs or equivalent.
NVQ Level 2 or higher in a construction trade, or C&G 6219-07 Multi-skills.
Full clean driving licence.
Desirable Qualifications
CSCS Card.
First Aid Training.
We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible.
About us
bpha is a Housing Association located in the Oxford to Cambridge arc, which is committed to providing its customers with high quality, value for money services whilst continuing to develop energy efficient, sustainable and affordable housing.
We are a leading provider and developer of affordable homes - for rent, sheltered, residential care and shared ownership.
We work together with communities - to improve opportunities, independence and quality of life for our residents, and to benefit the wider community. We bring people together, and run and support a wide range of community activities.
All the money we make is used to invest in existing homes, to enable us to build new homes, and to deliver new and improved services.
We own or manage over 19,500 homes and over 500 staff.
Our vision and values
To build communities where people can live happily in a home they can afford.
Our values underpin the work that we do and are ingrained in our culture at bpha. We are looking for people who can share these values and translate them into day-to-day practices for the benefit of our communities, customers and fellow colleagues. So that we can realise our vision, together.
We are ambitious
We are better together
We show empathy
We take responsibility
Benefits
We believe that benefits should be more than just perks. For us, they aren't simply little extras added on at the end, they're fundamental parts of what we stand for, from the very beginning. As standard.
That's why at bpha, we reward our employees by making sure we give them a supportive and caring environment, that empowers them to be happy, healthy and inspired, every day.
Money & Time

• Holiday entitlement of 28-33 days a year, plus public holidays
• Contributory pension scheme
• Competitive pay
• Life assurance cover

Health & Wellbeing

• Private healthcare
• Mental Health First Aid
• Counselling service
• Eye tests
• Discounted gym membership
• Cycle to Work scheme
• Free annual flu jabs
• Wellbeing activities and events
• Free fruit and refreshments

Recognition

• Long service award
• Annual staff recognition awards
• Discretionary reward scheme

Lifestyle

• Annual volunteering day
• Social events, clubs and activities
• Breakout areas
• Onsite cafe/restaurant at headquarters

Development

• Opportunities for professional training and qualifications
• Workshops and training sessions for new skills
• A fresh and modern eLearning platform

Skills Required