Job Description

Key Details

Start date - 2nd June 2025 Training - 3 weeks of classroom-based training from 9am to 5pm at our offices in Leicester city centre Hybrid working - Once you are competent in the role you will benefit from the balance of hybrid working, working 3 days a week in our modern office environment and 2 days a week working from home Working pattern - Monday to Friday, 9am to 5pm. Discretionary monthly and quarterly bonus payments
The main purpose of the role of a Music Licence Advisor is to provide an efficient customer focused service through a variety of contact channels, generating new business invoices / customers.

What you will be doing

To proactively manage customer contact through a variety of channels (inbound and outbound telephone, email, web forms and direct mail) and process new business invoices. This will include:

Taking inbound sales enquiries and converting to customers Checking against the knowledge base for the required tariff information etc where needed to ensure customers are appropriately licenced Verifying and gathering the relevant information and additional customer information where appropriate Licencing customers at the first point of contact where possible Dealing with any existing customer queries in an efficient manner and providing the transferring them to the correct department Creating leads where needed and ensure the correct Salesforce process is followed to licence each customer Taking ownership of your customer through to resolution (licence) To set and complete appropriate tasks and maintain comprehensive notes relating to customer leads / accounts. To maintain accurate notes in the CRM system (Salesforce) To use objection handling techniques to proactively resolve any customer queries or objections. Effectively obtain evidence of music usage within the business to ensure customers are adequately licenced and we are maximising revenue To deliver a positive customer experience and proactively contribute to the department's service standards and customer satisfaction results, ensuring call quality targets are consistently achieved and exceeded To educate and advise customers, positively reinforcing benefits of music to their business, while ensuring that they understand and are adhering to the contractual licensing terms and conditions To demonstrate a positive image of the company, through developing and maintaining effective professional relationships with customers To work co-operatively and supportively with other teams in order to ensure the customer experience is positive and the required revenue targets are met To develop and maintain knowledge of market sectors, in order to support delivery of the revenue targets To develop and maintain knowledge of core licensing processes and procedures including tariffs and Copyright Law To undertake other tasks as reasonably requested

?You will

Be educated to at least A Level standard Competent using Microsoft Office - Word, Excel, PowerPoint and Outlook Have worked within a call centre or highly monitored environment desirable Have a minimum of 1-2 years' experience in a similar role desirable Have good verbal communication including a good telephone manner Have experience of copyright or licensing in a structured environment (desirable) Have experience of invoicing and date sensitive account management
PPL PRS is an equal opportunities employer. Our mission is to recruit a diverse workforce and create inclusive teams.

Job Types: Full-time, Permanent

Pay: From 23,874.00 per year

Additional pay:

Bonus scheme Quarterly bonus
Benefits:

Casual dress Company events Cycle to work scheme Discounted or free food Employee discount Free flu jabs Health & wellbeing programme Life insurance Paid volunteer time Referral programme Sick pay Store discount
Schedule:

Monday to Friday No weekends
Experience:

contact centre: 1 year (preferred)
Work Location: In person

Expected start date: 02/06/2025