Job Description

In the Managed Services department, customers rely on us to keep their MySQL databases running smoothly, making us essential to the success of their business. With 24/7 support from world-class DBAs, we deliver high-quality service to customers around the globe.


From managing incidents and outages to executing complex projects and providing proactive recommendations for environment improvements, our focus is always on customer satisfaction and delivering measurable business results.

What You Will Do

Troubleshoot and resolve issues related to database availability and performance. Build strong relationships with customers, understand their needs, and ensure ongoing satisfaction through regular communication and engagement. Plan, schedule, and perform technical tasks to deliver the best solutions on time. React quickly to incidents and implement solutions aimed at continuous environmental improvement. Work remotely in a fast-paced environment, supporting the company's most critical systems. A reliable high-speed internet connection is required.

What You Have Done

Technical Skills

3+ years of experience working with relational databases. Solid understanding of Linux OS fundamentals. Proficient in shell usage (e.g., less, nano, vim, grep, cd, df, top, ls, etc.). Able to use SSH to connect to remote systems using passwords and public/private keys. Understanding of system performance concepts (I/O, load, CPU, RAM, disk usage). Familiarity with automation tools and practices. Basic knowledge of InnoDB internals and Performance Schema. Ability to optimize MySQL queries. Experience with Percona Toolkit or similar tools. Deep understanding of replication models, including GTID-based replication. Skilled at troubleshooting issues in MySQL environments. Knowledge of backup and high-availability (HA) solutions and strategies. Familiarity with virtually synchronous replication technologies such as PXC and InnoDB Group Replication.


Non-Technical Skills

Ability to independently assess the impact of issues on customer environments. Capable of executing approved change management and implementation plans. Adherence to incident management and operational procedures. Strong written communication skills in English. Ability to write clear, concise technical reports and documentation. Effective interpersonal skills to collaborate with internal teams and customers. Able to explain complex technical concepts to both technical and non-technical stakeholders. Positive, helpful, and team-oriented attitude. Eagerness to learn and grow in database management systems. Willingness to contribute to the continuous improvement of operational processes

What Will Make You Stand Out

Deep technical expertise in various MySQL architectures (e.g., Backups, Percona XtraDB Cluster/Galera, Group Replication, Semi-Synchronous and Asynchronous Replication). Strong query optimization skills. Proficiency with Percona Toolkit tools like pt-online-schema-change, pt-table-checksum, and pt-table-sync, including their potential impact. Experience using Ansible for automation. Familiarity with PMM (Percona Monitoring and Management). Knowledge of Kubernetes. Experience with cloud platforms and DBaaS (Database-as-a-Service) models. Exposure to PostgreSQL and/or MongoDB. Understanding of the managed services provider model.

Working Hours

We operate on a Follow the Sun support model with four global shifts. This position covers the EMEA shift (based in UTC time zone):

APAC shift: 12:30 AM - 6:30 AM UTC EMEA shift: 6:30 AM - 12:30 PM UTC US East shift: 12:30 PM - 6:30 PM UTC US West shift: 6:30 PM - 12:30 AM UTC


Each team member is assigned on-call duties one weekend per month, covering 12 hours on Saturday and 12 hours on Sunday.


Some travel may be required for internal meetings.


Apply now and let's build something amazing together!

Why Percona?

At Percona, we believe an open world is a better world. Our mission is to enable everyone to innovate freely, by providing the best open source database software, support, and services. We make databases and applications run better through a unique combination of expertise and open source software built with the community for you. Our technical teams are experts in MySQL, MongoDB, PostgreSQL, and MariaDB.


Percona is proud to be a remote-only and globally dispersed workforce - we have colleagues in more than 50 countries! We offer a collaborative, highly-engaged culture where your ideas are welcome and your voice is heard.


Our staff receives generous benefits including flexible work hours and various paid time off programs, all your equipment for your remote office, funds for career development (external training, certifications, conferences), ongoing connectivity allowances, and the opportunity to participate in our equity incentive plan. We also have benefits that support a healthy work/life balance such as The Percona Adventure Team, Work-from-Anywhere, FlowDays, FryDays, and overall flexibility. We also support being socially responsible through our PAVE volunteering program and Women Transforming Technology.


If you love the idea of working with a high-growth tech company that is one of the best in the business and known globally as a leader in the open-source database space, let's talk!


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