Job Description

At

SIMIAN

, we are passionate about raising safety standards and delivering world-class training and consultancy across the construction and scaffolding industry. Established in 2005, we've built a reputation for being

knowledgeable, professional, and trusted

, and we're now looking for a driven

National Customer Engagement Team Lead

to join our growing team.

This is a

field-based role

where you'll be the face of SIMIAN, building strong relationships, driving new business, and ensuring employers receive the very best solutions to support their training and consultancy needs.

What You'll Do

Proactively seek out new business opportunities through

canvassing, prospecting, site visits, and networking

. Convert

warm leads

passed by our Customer Engagement team into long-term clients. Build

trust-based relationships

with employers, presenting SIMIAN's full suite of training and consultancy services. Attend industry events, trade shows, and networking functions to expand SIMIAN's reach. Deliver professional proposals and negotiate agreements that meet employer needs. Collaborate with internal teams to ensure a

seamless customer journey

. Achieve and exceed

monthly sales and engagement targets

.
What We're Looking For

We're seeking someone who is:

Confident and proactive

in business development, with experience in field sales or employer engagement. A natural

relationship builder

, able to develop trust and rapport quickly.

Results-driven

, with a track record of achieving targets. Highly

organised

, with the ability to manage pipelines and update CRM systems accurately. Knowledgeable (or keen to learn) about the training and construction sectors.
Why Join SIMIAN?

At SIMIAN, we're committed to creating a supportive, professional, and friendly working environment. Alongside being part of a passionate and experienced team, you'll also enjoy:

22 days holiday

(plus bank holidays) Additional service-related holiday scheme

Company pension scheme

Company vehicle or vehicle allowance

Free on-site parking Eyecare vouchers Regular

company events

and team activities
We are looking for a proactive and personable

Customer Engagement

Associate

to be the first point of contact for our clients. You will play a key role in delivering a seamless customer journey, from initial enquiry to course completion. This is a fantastic opportunity for someone who enjoys customer service, administration, and contributing to a growing, dynamic team.

Key Responsibilities:

Serve as the first point of contact for all customer enquiries via phone and email. Provide accurate and up-to-date information on training courses, dates, and entry requirements. Process bookings and coordinate training schedules, delegate communications, and follow-ups. Maintain accurate customer records and internal databases. Support internal teams, including the Customer Engagement Lead and National Business Development Manager, with administrative tasks and reporting. Assist with sales support, including preparing documentation for meetings and contributing to business development initiatives. Cross-sell training products where appropriate and actively contribute to new business growth. Uphold SIMIAN's values and ensure a professional and friendly experience for all customers.

What We're Looking For:

Excellent communication skills, both written and verbal. Strong organisational and administrative abilities. Friendly, approachable, and professional attitude. Ability to work independently and as part of a team. Previous experience in customer service or administration is advantageous. Enthusiasm for personal development and learning.

What We Offer:

Opportunity to work with a respected leader in construction and scaffolding safety. Supportive, friendly, and professional work environment. Opportunities for career growth and personal development. Benefits package.

Apply now

by sending your CV to jobs@simian-risk.com or call 0345 6022 418 for more information.

Job Type: Full-time

Pay: Up to 40,000.00 per year

Benefits:

Company car Company events Company pension Free parking Transport links Work from home
Experience:

National Sales: 2 years (required)
Willingness to travel:

50% (required)
Work Location: Hybrid remote in Warrington WA3 6FW