Job Description

Are you passionate about creating safe, inclusive, and effective workspaces?
Mencap is looking for a strategic leader to manage and oversee our property and office portfolio across England. As National Facilities Manager, you'll play a key role in ensuring our offices reflect our values and provide welcoming environments for staff, volunteers, and visitors.
About the Role
In this pivotal position, you will provide both strategic and operational leadership for our property and office portfolio. This is a full-time, permanent position (37.5 hours per week) based in Peterborough. While we are flexible regarding your work location, there is an expectation to attend the office (with national travel as required). You'll be responsible for upholding facilities standards, ensuring compliance and health & safety, and leading the development and implementation of new office hub models. Your work will be vital in making sure our spaces are safe, inclusive, and effective for everyone.
Key Responsibilities include:

• Lead day-to-day facilities management of Mencap's national office estate, ensuring consistent standards and compliance.
• Support the development and implementation of our national office strategy, including regional hub expansion.
• Oversee mailroom operations and facilities administration, ensuring efficient handling of documents and fundraising materials.
• Review and manage service charges, utilities, and budgets, identifying opportunities for efficiency and sustainability.
• Ensure statutory compliance and health & safety requirements are met across all office environments.
• Manage relationships with suppliers, contractors, and tenants, ensuring contracts are value-driven and performance-managed.
• Act as the key point of contact for office-based staff and stakeholders regarding facilities issues.

What You Will Bring:

• Proven experience in facilities management across multiple sites.
• Strong understanding of service charge and utility management.
• Experience managing operational teams and third-party suppliers.
• Excellent communication and stakeholder engagement skills.
• Ability to travel nationally as required.
• IWFM or NEBOSH qualification (essential).
• Experience in the charity or not-for-profit sector (desirable).
• Knowledge of sustainability and energy efficiency practices (desirable).

Apply now and help us shape the future of our workspaces! Applications close on Monday, 13th October. Interviews will be held via Teams shortly after
Benefits
Here at Mencap, we offer an impressive range of benefits designed to support and reward our employees to ensure that our teams feel valued and appreciated.
Our benefits package offers 32 days of paid holiday (including bank holidays, pro rata), along with a range of perks such as discounts at leading high-street retailers, access to health cash plans, interest-free loans, and many more exciting offerings.
For more details on what we have to offer, please see the attached document outlining all the fantastic benefits available to you as a member of our team!
About Mencap
Our vision is for the UK to be the best place in the world for people with a learning disability to live happy and healthy lives.
We're here to support people with a learning disability, their families and their carers. We fight for a kinder, fairer and more inclusive society for people with a learning disability to live in.
At Mencap, everyone works with people with a learning disability either providing support or advice, or alongside one another as colleagues.
Belonging at Mencap is for everyone, every day, everywhere.
Everyone is expected to treat people well and make Mencap an inclusive organisation.
Every day we grow and learn. It's okay to make mistakes but we learn from them and make changes
Everywhere people will feel respected, valued, and safe to be themselves.
We have Belonging network groups that meet online and are open to all colleagues. The groups include people who identify as Black and Asian, LGBTQIA+, disabled or with a long- term health condition, women, parents and carers, and their allies.
We want to encourage everyone to apply to work at Mencap and we offer a variety of different contract types and working patterns. We're not looking for specific experience. It is your personality and values that will make you a great colleague. We will train and develop you to succeed in the role you're applying for.

Skills Required