We have an exciting opportunity to join our division - we are looking for an experienced file handler to join our growing team focusing on recoveries and enforcement action. Whilst based within Keoghs' Counter Fraud Department, the successful candidate will gain exposure to instructions from across the business on a variety of matters.
The role involves working on Enforcement instructions on behalf of a wide range of insurance clients. The File Handler will have ownership of their own files as well as carrying out actions and providing advice on ad hoc instructions.
The work handled by the File Handler will include, amongst others:Strategy reviews, setting and advising and reporting to the Insurer client
Drafting enforcement Court documentation
Working with Counsel and agents where necessary to obtain the required outcome
Carrying out asset checks and preparing strategic reports as to recovery options
Liaising with other insurers/third parties
Liaising with debtors / their representatives
Negotiating settlements
Prepare appropriate settlement documentation
Monitoring agreed repayment plans and taking appropriate action where necessary
Key Responsibilities
Strategic Excellence
Detailed review and analysis of evidence throughout the life of the case
Setting and agreeing the case strategy on files with clients
Client Excellence
Handling files in accordance with agreed client guidelines
Ensuring maximum client satisfaction on each case
Ensuring accurate and timely completion of all client and internal MI
Achieving both client and internal KPIs where applicable
Technical excellence
Reporting to Insurer client throughout the lifetime of the claim
Liaising with all appropriate involvements on the case in order to carry out agreed investigations to meet the set strategy
Compliance with all procedural requirements
Achieving, the best result in recovery enforcement for the client.
Delegating tasks as appropriate to assistants to take the case forward
Timely and accurate maintenance of all Case Management Systems from opening to closure
Adherence to file management policies
Complying with the SRA Standards & Regulations
Financial Excellence
Be commercially aware, by working in an efficient and effective manner
Commercial awareness so as to retain profitability
Achieve financial targets
Ensure timely and accurate billing
Cultural Excellence
Adhere to the Keoghs Values
Working Hours
35 hours per week
Monday - Friday 9am - 5pm with 1 unpaid hour for lunch.
Primary location for this role is Parklands, Bolton office. We are agile workers with office attendance at least 1 day per week.
Skills, Knowledge and Expertise
Established interest in civil litigation law either through further education (e.g. LPC or ILEX) or experience within a process driven legal environment
An understanding of insurance litigation practice and processes and working knowledge of the CPR where applicable to role
Experience of drafting court documents and understanding of processes
Good telephone and communication skills with people at all levels inside and outside the business
An ability to organise and prioritise tasks using initiative
Calm under pressure with the ability to re-prioritise and delegate effectively when required
Good Literacy and IT skills
Good team worker with the flexibility to do what is required to get a result and ensure client service levels are met
Ability to work effectively within the Keoghs Shared Behaviour framework
Benefits
Davies Incentive Plan
25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
Family Cover Private Medical Insurance (Bupa) - will automatically be at single cover level but can opt into family option within first month of joining.
Simply Health Care Cash Plan
WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
Death in Service
Critical Illness Cover
PHI/Income Protection (Private health insurance)
Pension Contribution based 5% Employee / 3% Employer
Employee Resource Groups
Employee Volunteering Programme
Cycle to Work Scheme Tech Scheme Season Ticket Loan Gym Flex Access to Online Discount Sites
Discounted Gourmet Society Membership
Discounted Tickets for Merlin Attractions nationwide
Discounts at local retail outlets
after successfully completing probation
About Keoghs
Keoghs is the leading provider of legal and claims solutions to insurers, businesses and other suppliers to the insurance sector. We manage more than 1bn worth of insurer claims and resolve in excess of 100,000 claims per year working in partnership with leading insurers, MGAs, brokers, corporates and the public sector.
With more than 50 years' experience we have an in-depth understanding of the insurance claims process, enabling us to contain and lower litigation rates, shorten claims lifecycles and reduce overall claims costs. We combine proven processes, technology and low cost infrastructure with extensive legal and insurance market knowledge. This enables us to create individual solutions for each of our clients that match their requirements in terms of quality, performance and value for money.
We invest heavily in specialised services, technology and innovation for our insurance clients, and we are the first to launch a true artificial intelligence (AI) insurance lawyer. Through our proprietary AI lawyer, Lauri, we've transformed the claims handling process for low-value personal injury claims; we've reduced claim lifecycles and reduced costs for our clients. Supported by commercial acumen and innovative products, Keoghs leads the way in providing legal solutions to the insurance industry.
Beware of fraud agents! do not pay money to get a job
MNCJobs.co.uk will not be responsible for any payment made to a third-party. All Terms of Use are applicable.