Job Description

Cadwyn is a community housing association based in Cardiff. We are a diverse business with experience in social housing management and development, social lettings, market lets and sales, commercial regeneration and an amazing recycling project.


We have an exciting opportunity for a Neighbourhood Assistant to join our Housing Services team on a part time basis.


Housing Services is a multi-functional team and is responsible for an number of areas including lettings, tenancy management, financial and digital inclusion, tenant engagement, support and neighbourhood services.


As a Neighbourhood Assistant, you will be responsible for providing a first-class housing service for all tenants and customers. Dealing general enquiries ranging from anti-social behaviour, lettings, tenancy support, maintenance and repairs, compliance matters and tenant engagement on a wide range of housing issues.


At Cadwyn our staff work in an agile way, working mostly at home (if appropriate to the role) with the ability to hot desk at our main office in Cardiff or to work from any other suitable/convenient location.

What we offer:

The chance to work for an organisation with strong values: Honest, Enabling, Kindness and Innovative A great fixed term, part time opportunity, with a working week of 30 hours 25 days holiday per year (increasing to 30 days with length of service), plus bank holidays pro rata Agile and flexible working opportunities Ongoing training and development at a pace to suit you Access to a great Pension Scheme Medicash - health cash plan Health and wellbeing support An annual flexible cash benefit A cycle to work scheme

What we need:

We are looking for someone who has a passion for customer experience and can work in a sensitive and restorative manner with Cadwyn tenants. We need someone who can communicate effectively with people from all backgrounds, with the ability to work on their own initiative. The ideal person will be comfortable working in a fast-paced environment and confident using different IT systems.

Excellent written and oral communication skills, with the ability to communicate clearly to a range of audiences Experience of customer service and of dealing with the general public Experience of using customer enquiry databases Good time management and organisational skills Competent in Microsoft Office packages (outlook, excel, word) A sympathetic non-judgemental attitude towards tenants, with a strong commitment to high quality customer service Someone who adopts a flexible approach to the requirements of the job and adapts positively to change Full driving licence and use of own car, though access to Cadwyn Pool Cars is available The ability to speak other languages is desirable

No candidate will meet every single desired criteria. If your experience and skills look a little different from what we've identified and you think you can bring value to this role to help us make a difference, we'd love to hear from you.

Other useful information:

Please click link to download the job description - - Neighbourhood Assistant.pdf Please click link to download the person specification - Person Specification - Neighbourhood Assistant.pdf Please click link to download information on how to complete your application - Guidance notes for completing an application.docx Closing date: 5.00pm on Friday 6th June 2025. Should a high volume of applications be received, we may need to close this vacancy early. We therefore encourage you to apply as early as possible Interview date: Monday 16th June 2025 Other: A basic DBS check will be required for this post

Want to find out more?

Please get in touch with Zoe Caswell, Housing Programmes and Community Regeneration Manager, via email: zoe.caswell@cadwyn.co.uk.


Please note that once you begin your application you will not be able to save your progress and return to this at a later date. We therefore recommend you have your CV and covering letter (outlining how you meet the requirements of the role) prepared prior to starting the process as you will be required to attach these. You will also be asked for your personal details and equality information as part of the application process.


If you have any questions please contact the HR Team via jobs@cadwyn.co.uk, we're delighted that you're interested in joining Cadwyn and wish you the very best of luck with your application.


Cadwyn is committed to the Principles of Equal Opportunities, Tenant Participation, Professionalism, Openness and Accessibility and welcomes applications from all sections of the community regardless of age, colour, disability, ethnic or national origins, marital or parental status, nationality, political belief, race, religion or sexual orientation.


All Black, Asian and ethnically diverse applicants, LGBTQ+ applicants, candidates with disabilities and tenants who meet the minimum requirements of the job as set out in the and Person Specification will be guaranteed an interview.