Job Description

If you are passionate about helping people and have the skills to guide customers to better manage their homes, then this is a great opportunity to enhance your career by applying for this

permanent

position.


As a neighbourhood coach, you'll work independently to manage a patch of around two hundred homes, making sure the properties are well maintained, customers are aware of their responsibilities as well as offering coaching and guidance.


Day to day you will manage tenancy sign ups and changes, anti-social behaviour and safeguarding, as well as court work and evictions where necessary. You'll have a holistic customer approach and build good relationships with services in the local community, making sure you have a positive impact on the lives of our customers.


Working closely with our maintenance and lettings teams, you'll make sure we effectively allocate empty homes, manage customers' expectations around repairs as well as escalate any property maintenance issues.


To be successful here, you will need to be someone who genuinely cares about people - but with resilience, and experience of managing a busy and varied workload. Self-starters who are good communicators will thrive, as well as someone who is curious and doesn't shy away from having difficult conversations

This role is permanent, full-time

and is subject to an enhanced DBS check.

Your base will be Charles Court, Worcester (WR1 1RE) and you'll manage a patch in Droitwich and Worcester. Travel to and from surrounding areas is required. Regular home working is available.

You will be someone who:

Has experience working in a customer facing role, ideally within housing management Strives to achieve performance targets, maximising customer satisfaction Is tenacious and resilient - who does what it takes to achieve the right outcome Sees the best in people and has the capacity to coach Has a reputation for first-rate influencing, negotiating and relationship building skills Has access to a vehicle and a full driving licence

Why join Bromford?

By joining Bromford (part of Bromford Flagship), you become part of a leading housing provider delivering community-focused services across the Midlands and South West. We have a local approach, all backed by the scale and ambition of the Bromford Flagship group. Join us to help create communities where people can feel secure, and thrive.


Your previous experience may be in roles such as housing manager, housing officer, neighbourhood manager or tenancy officer, amongst others.

The closing date is Thursday 7 August with interviews taking place at Shannon Way.