Job Description

We are a values-led, charitable organisation that provides more than 60,000 people in Sunderland with a place they can call home. We have a clear vision and a social purpose. We believe that everyone has the right to live in a good quality home that they can afford. We invest millions of ponds every year to keep our existing homes safe and descent. We also play our part in helping to deal with the UK housing crisis by building hundreds of new, modern homes to rent in Sunderland. We'd love for you to join us achieve our vision.

Salary :

16,488.00

:

Are you passionate about making a difference, community engagement and improving Neighbourhoods?

An exciting opportunity have arisen within our Housing Management team for the role of Neighbourhood Coordinator on a part time basis, working 18 hours, 2.5 days per week. 8.30-5pm Mon & Tues and 8.30 -12.30 on a Friday.


Our Neighbourhood Coordinators play a vital role in shaping the services we deliver at Gentoo, working closely with our communities to make a real difference every day. You'll be assigned an area 'patch' within the City of Sunderland to support, so being able to travel within the area is important. A UK driving licence is essential, and having access to a vehicle is highly desirable, we'll reimburse business mileage to support your travel needs.


We're looking for someone who's passionate about making a difference--someone who takes a hands-on approach to supporting customers with their tenancies and enhancing neighbourhoods for everyone. As a Neighbourhood Coordinator, you'll be out and about in your allocated area 'patch', building strong relationships and promoting sustainable tenancies through meaningful engagement with local communities.

The role is subject to a basic DBS paid for by Gentoo.

Key responsibilities will include:

Allocate empty homes in a fair and transparent way, considering the housing need and aspirations of customers and potential customers.


Manage a neighbourhood to create sustainable communities and places where people want to live. It involves effective estate management, dealing with anti-social behaviour and all aspects of tenancy management.


Support our customers to manage their rent payments, maximise their income and work with partners for those in financial difficulty, to minimise arrears and maximise rent collection.


Engage with the wider community and relevant community groups for the benefit of customers and their environment.


Work in partnership with other agencies to provide solutions for complex vulnerable customers and housing issues.


Support customers to give feedback in a clear and accessible way in line with Gentoo's complaints policy.


Accountability for achieving relevant key performance indicators (KPIs) and demonstrating professional and positive behaviours within the workplace.


Collaborate with the Customer Voice team to maximise customer and resident involvement enabling opportunities for customers to influence and be involved.


Treat all customers with respect, warmth and compassion in every interaction, applying discretion and maintaining confidentiality.


Ensure compliance with all regulatory and statutory requirements.

What we are looking for:

A full UK drivers' licence is essential, access to a vehicle is highly desirable.


A detailed understanding of housing issues, policies and procedures, including Regulatory Standards and Tenant Satisfaction Measures.


An understanding of the current issues surrounding social housing and how these affect our customers' lives and needs.


Adaptable to meet the travel requirements of the post with the needs of the business, including working remotely or from any of the Group's offices.


Highly developed communication, negotiation and mediation and active listening skills


Highly developed interpersonal skills with the ability to quickly build rapport with customers and external partner agencies while working as an integral part of a team are essential.


Demonstrable administration skills including knowledge of Microsoft packages and inhouse systems with proven ability to interpret data, effectively plan workload, adapt to changing priorities, and meet targets and deadlines

We would also love you to have the following, however these are not essential:

A housing-related qualification


Housing sector work experience


Some of our great benefits include;


31 days annual leave (plus bank holidays) with an option to purchase up to 5 additional days per year. Early finish on Fridays Flexible and hybrid working. Free Health Cash Plan, with cashback for dental, optical, physio, wellbeing therapies and more, with some free child cover. Access to private healthcare through the Health Cash Plan. Competitive Aviva pension scheme - Gentoo will contribute up to 10% based on your personal contribution. Salary sacrifice electric vehicle scheme Enhanced family-friendly leave Car mileage allowance if you use your personal vehicle for business purposes. * Life assurance cover to the value of 3 times your annual salary