Job Description

We do not accept applications via Indeed; please apply via our recruitment website, further details can be found at https://www.tamworth.gov.uk/jobs

TAMWORTH BOROUGH COUNCIL

NEIGHBOURHOODS

Neighbourhood Impact Officer

31,022 - 33,699 per annum

plus essential car user allowance

Hybrid working contract

37 hours per week

Temporary for up to 6 months

Set in the beautiful county of Staffordshire, Tamworth is a vibrant town with rich heritage. Located in the centre of Britain, with a growing population of over 77,000 people, Tamworth is a borough with much to be proud of. Our transport links, unique shopping experience, developing town centre, green spaces, leisure offer, including our cultural and wide-ranging outdoor events programme, as well as our heritage buildings, all help make it a great place to live, work, study, and visit.

In addition to all that Tamworth already has to offer, exciting times are ahead as we embark on a period of significant transformation. Multi-million-pound projects, such as the Future High Street Fund development will help to bring about lasting change and improvements in the future. This will assist with our mission to restore Tamworth town centre as the beating heart of the community, a place that people want to visit, rather than a place they have to visit.

Working for Tamworth Borough Council is more than just a job, it's about making life better for the people who live and work in the Borough. We recognise that everybody who works at Tamworth Borough Council is key to successfully delivering its aims and objectives. We can't do this without skilled and ambitious workforce working in a positive environment empowered to do their best.

An exciting opportunity has arisen to join our neighbourhood impact team as a Neighbourhood Impact Officer.

As a Neighbourhood Impact Officer, you will deliver a visible and proactive approach to a wide and complex range of anti-social behaviour cases, including working together with partner agencies and the local community. You will investigate and manage reports of anti-social behaviour from our tenants, residents, leaseholders, or members of the public, and identify the most appropriate prevention, early intervention, and enforcement measures to make our communities and neighbourhoods a safe and sustainable place where people choose to live.

Where necessary, you'll identify and pursue legal action to prevent further anti-social behaviour from occurring including service of Notice of Intention to Seek Possession, Injunctions, Community protection warnings & notices, briefing solicitors, preparing witness statements & particulars of claim, attending court, and acting as witness where appropriate. You will also provide support to witnesses and complainants throughout the period of any legal proceedings, whilst maintaining up-to-date and accessible case management records and providing information and reports upon request.

What you will need:

Good knowledge of the relevant anti-social behaviour action, measures and legislation.

Experience of working in partnership to generate joined up solutions to problems.

You will be customer-focused, with the ability to communicate effectively and concisely, displaying good interpersonal skills in multiple modes (phone, face-to-face, emails and in writing) using customer friendly language.

The ability to develop partnership working with other agencies to generate effective solutions to problems.

A 'can do', proactive approach to problem solving.

A valid UK driving licence and access to a vehicle.

We have an extensive benefits package including flexible working, a non-contributory health scheme, Local Government pension scheme, generous holiday entitlement, discounted gym membership, and payment of professional fees (where applicable), for further details please refer to the application information document on our website.

Appointment will be subject to satisfactory references, right to work in the UK check, medical clearance and DBS check.

For an informal discussion about the role please contact Julia Gibbs, Neighbourhood Impact Manager on 07800 677341.

You will need the approval of your manager before applying for this role.

For further information and to apply please visit

https://www.tamworth.gov.uk/jobs

Late applications and/or CVs will not be accepted. Agencies need not apply.

If you have any queries about the recruitment process, please contact recruitment@tamworth.gov.uk.

Closing date: 13 August 2025

Interview date: 2 September 2025

In the event of exceptionally high levels of response, we reserve the right to close the post before the date stated to prevent the number of applications received being unmanageable. Therefore, you are advised to submit your completed application as soon as possible to have the best chance of being considered. Following the closing date, the Recruiting Manager will shortlist, and you will be notified.

Tamworth Borough Council is proud to be an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We operate two guaranteed interview schemes which support individuals who meet all the essential criteria to be guaranteed an interview for a vacancy. The Disability Committed Employer scheme supports applicants with a disability and the Veterans Guaranteed interview scheme supports those defined as veterans, military spouses/partners and cadet instructors.

This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks are required for relevant posts.

We are committed to ensuring that people are not disadvantaged in accessing our services. We will make reasonable adjustments for those people that need further assistance, depending on the individual's needs, further guidance can be found in our Reasonable Adjustments guidance Equality and diversity | Tamworth Borough Council.

Public facing roles are covered by the Fluency Duty as outlined in section 78 of the Immigration Act 2016, to serve the public it is vital that those working in public facing roles can communicate in English with members of the public receiving local authority services.

Job Types: Full-time, Temporary
Contract length: 6 months

Pay: 31,022.00-33,699.00 per year

Benefits:

Company pension Flexitime
Work Location: Hybrid remote in Tamworth B79

Application deadline: 13/08/2025