Job Description

Neighbourhood Lead Slough Fixed Term (6 months) 41,000 - 47,000+ Join a leading local authority in Slough as a Neighbourhood Lead , managing a diverse housing portfolio and delivering an excellent tenancy and estate management service to residents. THE ROLE As a Neighbourhood Lead , you will take responsibility for providing a high-quality housing management service to residents across approximately 250 properties, ensuring tenancy compliance, community engagement, and the delivery of safe, well-maintained homes. You will act as the lead officer for the team and deputise for the Neighbourhood Manager when required. Key responsibilities include: Delivering a full tenancy and estate management service, including new tenant sign-ups, tenancy audits, and fraud prevention Managing and resolving anti-social behaviour (ASB) cases and tenancy breaches in line with policy and legislation Monitoring arrears and supporting tenants at risk of legal action in partnership with the income recovery team Overseeing void properties and minimising rent loss through efficient turnaround and close partnership working Leading on resident engagement, ensuring customers have opportunities to influence service delivery and standards Liaising with internal and external partners on maintenance, compliance, and safety issues, including fire and gas safety Preparing reports, witness statements, and representing the council in court when necessary THE CANDIDATE The ideal candidate will have proven experience working in a housing management or neighbourhood role within a local authority or housing association, managing general needs or temporary accommodation tenants with Assured Shorthold Tenancies (ASTs). You will be customer-focused, proactive, and confident in handling complex tenancy issues. Essential skills and experience: Strong background in tenancy management, ASB casework, and rent recovery Experience carrying out tenancy renewals, audits, and estate inspections Knowledge of housing legislation, tenancy law, and enforcement proceedings Excellent communication and report-writing skills, with the ability to manage complex cases Proficiency in IT systems - experience using NEC Housing would be highly advantageous THE CONTRACT Working Hours: 37 Hours per Week, Monday to Friday, 9am-5pm Length of Contract: Fixed Term - 6 Months, potential for permanent Pay Rate: 41,873 to 47,238 per year, plus benefits Location: Hybrid working - 3 days office based in Slough HOW TO APPLY If interested in this role, please apply directly or email bethany.wiles@servicecare.org.uk or call 01772 208 966 and ask for Beth to discuss further Know someone perfect for this role? We offer a 250 referral bonus for successful candidate recommendations!

Skills Required