Job Description

Salary

47,041.06 per annum

Location

Wythenshawe, Manchester

Hours of work

35 per week

This is a permanent

,

full time vacancy that will close in 16 days at 23:59 BST.

The Vacancy
As part of an

exciting expansion within our Housing Department

, we're looking for a skilled and motivated

Neighbourhood Manager

to join

Wythenshawe Community Housing Group (WCHG) -

The successful candidate will join us in January 2026.


This new role forms part of our ongoing investment in neighbourhood services, ensuring we continue to deliver exceptional, customer-focused housing management across Wythenshawe. We'll also be advertising several other roles within the department -- so if this opportunity isn't quite right for you, there may be another that's a perfect fit.

About the Role

Are you a confident and experienced housing professional ready to step into a key leadership position? Do you have a passion for delivering customer-focused, community-led services?


As a Neighbourhood Manager, you'll lead and support a team of Neighbourhood Officers and Housing Advisors to deliver exceptional tenancy, estate management and allocations services across a defined locality.


You'll work closely with internal colleagues and external partners to champion the customer voice, improve outcomes, and ensure tenancy sustainment, while making sure services remain compliant, accessible, and responsive to local needs.

Key Responsibilities

Manage the performance, development and wellbeing of a frontline housing team Lead on service delivery for allocations, tenancy enforcement, anti-social behaviour and estate management Promote tenancy sustainment and community safety through targeted support and intervention Collaborate with teams including Living Well, Income, Property, and Community Development to deliver joined-up services Manage budgets, voids, allocations, and lettings effectively to minimise rent loss and improve satisfaction Use customer feedback and performance data to drive continuous improvement Ensure services meet legislation, regulatory standards, and safeguarding best practice

What We're Looking For

Significant experience in housing management, tenancy services or community-focused leadership Proven ability to manage, motivate and develop high-performing teams Strong understanding of housing legislation, safeguarding and tenancy enforcement Commitment to customer engagement, digital inclusion and service innovation Excellent communication, organisational and partnership-building skills Confident working in a fast-paced, collaborative and data-informed environment Flexible and resilient approach with a strong focus on value for money
A

full UK driving licence and access to a vehicle

is essential due to travel between sites.

Application Deadline - Sunday 26th October

Please note the above date is subject to change, and the advert may be closed early dependent on applications received. If you are interested in applying, don't wait!

Why join us?

As an Investors in People Health & Wellbeing recognised employer we offer a wide range of benefits such as;

25 days Annual Leave, rising to 30 with length of service and subject to approval the option to buy and sell additional annual leave
Enhanced leave options for Maternity, Paternity, Adoption & Shared Parental Leave
Enhanced Pension scheme contributions Our Health Care Plan gives you money back for dental, optical, therapy costs and more Subsidised Healthy Living benefits i.e. gym membership or yoga classes Subsidised Leisure Learning benefits i.e. finance towards driving lessons or learning a new language Car Lease Scheme, Cycle to Work scheme
Volunteering days in the local community We offer a Salary Sacrifice Pension option
Subject to eligibility criteria

About Us

Wythenshawe Community Housing Group (WCHG) manages almost 14,000 properties, providing homes for more than 29,000 people in Wythenshawe, South Manchester.



We are committed to investing in the health, wellbeing and development of colleagues, who we will reward fairly and empower and trust to deliver their best work for the benefit of WCHG, our customers and stakeholders. WCHG is an inclusive employer of choice, where differences are recognised as strengths in delivering our purpose. WCHG operates anonymous recruitment selection practices. A disability confident employer WCHG will work to make reasonable adjustments where possible throughout its employment processes.



Our purpose is to provide good quality homes and services to our customers and leaseholders and to play a leading role in creating safer, healthier communities. WCHG boasts an impressive development portfolio which aims to deliver on average 1,100 new homes over the next five years with 195m estimated investment, leaving a lasting legacy in our communities.

Benefits

Flexible Working

Real Living Wage

Westfield Health

Training and Development

Recognition and Reward

Volunteering within the local community