Job Description

Neighbourhood Manager
Location: Staines
Type: Fixed Term 9 month Contract, Full Time (35 hours a week, Monday - Friday)
Salary: 34,800 - 36,631
DBS Level: Enhanced
We are looking for an energetic individual that can join our team as a Neighbourhood Manager to carry out tenancy management on our estates, regular estate inspections, tenancy audits and ensure that accurate records are maintained and actions are taken to deal with issues.
Key Responsibilities

• Complete regular estate inspections, ensure accurate records are maintained and actions are taken to deal with any issues.
• Ensure buildings and building systems are maintained in accordance with Statutory obligations and Fire Safety requirements
• Work in partnership with internal departments and external contractors on maintenance activities that will ensure building safety is not compromised
• Actively engage with residents regarding upkeep and maintenance of building safety measures in the property.
• Encourage, support and, where appropriate enforce residents and members of their home towards good housekeeping and fire safety practices
• Work collaboratively to develop, implement, and update the building resident engagement strategy in compliance with regulation.
• Be responsible for managing decants where required from end to end ensuring proactive customer contacts and costs are managed effectively.
• Manage tenancies in accordance with policies, procedures, and key performance targets, particularly in relation to Anti-Social Behaviour, neighbour disputes, safeguarding, hoarding and tenancy breaches and taking enforcement actions both informal and legal where and when necessary, including signposting to relevant statutory agencies for support.
• Be the point of contact to investigate and resolve tenancy management queries from residents and provide advice and guidance.
• To build relationships and work with both internal and external stakeholders of A2Dominion to support residents
• To attend and represent A2Dominion at court, external meetings, case conferences, forums, and evictions as well as internal meetings relating to the buildings, tenancies, and residents they manage.
• Awareness of responsibility to challenge unacceptable behaviours or practices and how to raise, escalate or flag risks to safety within buildings
• Feedback to stakeholders regarding any performance deficiencies experienced from Contractors.
• Be responsible for delivering a strong financial performance by working collaboratively with the service charge team to ensure production of accurate and transparent service charge estimates and in-year block management.

More about you

• Educated to GCSE level or equivalent in Maths and English (Grades A*- C)
• Good knowledge of Outlook, Word & Excel
• Proven experience of problem solving for residents and understanding their needs, including vulnerable people and community groups or in other related areas
• Experience of delivering service to diverse customers
• Excellent communication skills with the ability to communicate at all levels, including translating complex process and requirements to our vulnerable customers
• Excellent IT skills including excel and ability to collate and analyse data and present them in reports
• Knowledge of housing law and housing management issues, welfare benefits and financial inclusion are preferable but not essential.
• Full UK driving license and access to own vehicle for work use

About us
At A2Dominion, we're more than a housing provider. We're a not-for-profit organisation with a clear social purpose: to create homes and communities people love to live in. With over 38,000 homes across London and the South East, we reinvest our profits into building more affordable homes and delivering services that make a real difference. We're a G15 housing association with a strong social purpose.
Choosing us is easy
As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life.
We offer a wide range of staff benefits. For this role, these include

• 25 days' holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service
• Up to 8% contributory pension
• Flexible working
• In addition, all permanent and fixed-term employees receive a generous annual allowance of up to 300 to use towards health and lifestyle benefits for both you and your family.

Diversity & Inclusion
We're proud to be a Disability Confident Employer and welcome applications from people of all backgrounds. Our recruitment process is inclusive and accessible, and we guarantee an interview to disabled applicants who meet the minimum criteria. Reasonable adjustments are available throughout the process - just contact our Resourcing Team at resourcing@a2dominion.co.uk
We know some people hesitate to apply if they don't meet every requirement. If that's you, we encourage you to apply if your skills and experience align - please get in touch with us to talk it through.
At A2Dominion, we value diversity, embrace flexibility, and are a family-friendly employer. Everyone belongs here. Join us and help make a lasting difference in the lives of our customers.
This vacancy is being managed by Becci Zapala.
The role closes on Thursday 16 October 2025. We reserve the right to close early upon appointment of the right candidate.

Skills Required