Job Description

Overview

Our Neighbourhood team is growing, and we're looking for a Neighbourhood Officer to join us. As a Neighbourhood Officer, you will provide an efficient, responsive, visible and customer-focused neighbourhood and tenancy management service. This will involve delivering our Neighbourhood plans, ensuring all occupation contracts and estates are professionally managed in accordance with relevant policies, procedures, legal and regulatory requirements to create vibrant, sustainable communities where people want to live and work.

Duties

To pro-actively deal with all aspects of occupation contracts and estate management; managing services to ensure the environment is maintained to a high standard, and supporting our customers to manage their occupation contracts appropriately and to remedy any breaches of contracts if these occur To ensure that new residents are appropriately supported throughout the crucial early stages of their contracts and to take proactive action where appropriate Through the delivery of neighbourhood plans, to take a leading role in the wider engagement of communities and be a key catalyst for positive change in our neighbourhoods; identifying and implementing community initiatives and leading on activities aimed at improving overall neighbourhood sustainability and the quality of our residents' lives Have a visible presence and be recognisable to our customer, displaying a "can do" attitude at all times To involve our customers in all aspects of the neighbourhood service to ensure their voice is heard and their views are positively received To work with and influence external agencies at a neighbourhood level; developing partnership approaches, signposting residents to relevant services and undertaking joint service provision or initiatives where appropriate in order to develop and improve local services To be a proactive member of the team and work with colleagues across the business to support community engagement activity, continually seeking to improve and develop own skills and the performance of the team and operate within and comply with United Welsh policies, procedures, and values at all times Develop and maintain excellent relationships with teams across the association to enable partnership working To support Neighbourhood Coordinators

Experience

Essential

Experience of working in social housing or a related sector Experience of working with a variety of people from different backgrounds and with different needs o Experience of managing complex cases with effective outcomes Up to date knowledge of housing legislation and housing policy Competent using all Microsoft Office packages including Word and Excel Ability to produce statistical reports and information in a variety of formats. Excellent written, oral and numeracy skills Commitment to the delivery of exceptional customer service and the ability to treat all customers with equally high standards of respect and consideration Ability to plan and prioritise own workload in order to achieve objectives, whilst remaining calm under pressure Ability to work flexibly in a challenging and changing environment, dealing with unpredictable people and situations calmly and effectively Confident self-starter, pro-active, able to work independently and make reasoned judgements and decisions Effective team-player, ability to develop and maintain effective partnerships both internally and externally Ability to challenge the 'status quo,' seek and deliver continuous improvement and service development Full driving license and access to a vehicle for work purposes

Desirable

Experience using IBS Housing Management system Housing Policy or similar qualification Educated to degree level Experience of working restoratively with customers Welsh language skills
Job Types: Full-time, Temporary, Fixed term contract
Contract length: 15 months

Pay: 37,765.18 per year

Work Location: Hybrid remote in Caerphilly CF83 2AX