Job Description

Salary

35,435.97 per annum

Location

Wythenshawe, Manchester

Hours of work

35 per week

This is a permanent

,

full time vacancy that will close in 16 days at 23:59 BST.

The Vacancy
As part of an

exciting expansion within our Housing Department

, we're delighted to announce a number of

new Neighbourhood Officer roles

at

Wythenshawe Community Housing Group (WCHG)

-- with the successful applicants joining us in

January 2026

.


These new positions form part of our continued investment in neighbourhood services, ensuring we deliver outstanding, customer-focused housing support across Wythenshawe. We'll also be advertising several other roles within the department, so if this opportunity isn't quite the right fit, there may be another that's perfect for you!

About the Role

As a Neighbourhood Officer, you'll play a key role in providing a high-quality, customer-focused housing management service across your locality. You'll actively engage with residents, spending time out on your patch to understand local issues, build relationships, and make a real difference in the community.


Working as part of a supportive team, you'll take ownership of tenancy and estate management within your area, helping to maintain safe, well-managed neighbourhoods where people are proud to live.

What You'll Be Doing

Delivering high-quality tenancy and estate management services Managing a defined patch, engaging with tenants, and resolving local issues Handling tenancy changes, allocations, and low-level anti-social behaviour Supporting residents to sustain their tenancies and access wider services Working collaboratively with colleagues and partners to ensure joined-up service delivery Ensuring estates are well-maintained, safe, and compliant with relevant standards Promoting WCHG's values through excellent customer service and community engagement

What We're Looking For

Experience in tenancy and estate management within a housing environment Strong communication and problem-solving skills, with a focus on customer care Ability to handle low-level ASB, allocations, and tenancy issues effectively Good knowledge of housing-related legislation and best practice (desirable) A proactive and visible approach to working within communities Confident working both independently and as part of a wider team Excellent organisational skills and attention to detail
A

full UK driving licence and access to a vehicle

is essential due to travel between sites.

Application Deadline - Sunday 26th October

Please note the above date is subject to change, and the advert may be closed early dependent on applications received. If you are interested in applying, don't wait!

Why join us?

As an Investors in People Health & Wellbeing recognised employer we offer a wide range of benefits such as;

25 days Annual Leave, rising to 30 with length of service and subject to approval the option to buy and sell additional annual leave
Enhanced leave options for Maternity, Paternity, Adoption & Shared Parental Leave
Enhanced Pension scheme contributions Our Health Care Plan gives you money back for dental, optical, therapy costs and more Subsidised Healthy Living benefits i.e. gym membership or yoga classes Subsidised Leisure Learning benefits i.e. finance towards driving lessons or learning a new language Car Lease Scheme, Cycle to Work scheme
Volunteering days in the local community We offer a Salary Sacrifice Pension option
Subject to eligibility criteria

About Us

Wythenshawe Community Housing Group (WCHG) manages almost 14,000 properties, providing homes for more than 29,000 people in Wythenshawe, South Manchester.



We are committed to investing in the health, wellbeing and development of colleagues, who we will reward fairly and empower and trust to deliver their best work for the benefit of WCHG, our customers and stakeholders. WCHG is an inclusive employer of choice, where differences are recognised as strengths in delivering our purpose. WCHG operates anonymous recruitment selection practices. A disability confident employer WCHG will work to make reasonable adjustments where possible throughout its employment processes.



Our purpose is to provide good quality homes and services to our customers and leaseholders and to play a leading role in creating safer, healthier communities. WCHG boasts an impressive development portfolio which aims to deliver on average 1,100 new homes over the next five years with 195m estimated investment, leaving a lasting legacy in our communities.

Benefits

Flexible Working

Real Living Wage

Westfield Health

Training and Development

Recognition and Reward

Volunteering within the local community