Job Description

32,061 - 35,412 per year. An exciting opportunity has arisen within the Housing Service to work as a Neighbourhood Officer based in an Area Housing Office. This is a front facing customer focussed role, supporting, helping and advising tenants and residents on a range of housing tenancy and estate management related issues.

Post title:

Neighbourhood Officer

Post number:

PL.0018-V1

Salary:

32,061- 35,412 per year

Job description:

Neighbourhood Officer (PL.0018-V1) Job description (PDF, 288 KB)

Directorate/department:

Place

Apply online now for post PL.0018-V1

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Closing date:

11.45pm, 6 November 2025

Further information

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We are looking for a self-motivated, dedicated and reliable team player to work in a busy Area Housing Office Team. You will need to balance the support and advice aspects of the post with elements of enforcement in respect of the occupation contract terms and conditions, this will include anti-social behaviour.


You will be responsible for the allocation and letting of empty properties. The ability to multitask and organise your own work priorities is essential for this role.


There will be a high level of customer interaction which includes visiting people in their homes as well as seeing people in the office, and the behaviours of individuals can sometimes be challenging.


A priority for the Housing Service is to support tenants to sustain their tenancy. You will be expected to be the face of the community, be out daily on your patch, visit people in their homes, and support colleagues on their patches. Liaison is key element of the role, and you will be expected to work with a range of partners; this will include colleagues within the Housing Service, other departments of the Council and external partners such as the Police.


An existing knowledge of the Renting Homes (Wales) Act 2016 is advantageous but not essential, you must however be able to follow and interpret guidance and have a consistent approach in how they are applied.


This is a great opportunity for a highly motivated people person who wants to make a difference within a community by offering help and support to people when they most need it.


It is essential that you have a current driving licence, appropriate business user insurance and access to your own vehicle.

Safeguarding

Within Swansea Council there is a "Safeguarding is Everybody's Business" principle, and this applies to all Swansea Council employees, elected members, volunteers and contractors.

Further details can be found at https://www.swansea.gov.uk/corporatesafeguarding

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