Job Description

Here at North Wales Housing, we make a difference to people's lives every day. If you're committed to helping us achieve this, we'll make sure we make a positive difference to your life too. Let's work together to build on 50 years of providing quality homes across North Wales, investing into communities and supporting those facing homelessness.

?Our team of around 230 individuals mean a lot to us, too. We're proud to say that we're a Gold Standard Investors in People employer, testament to our desire to care for our colleagues. Our People Strategy focuses on creating an environment where our people are proud to work at a place they want to be, supported to achieve their potential, give their best, and feel valued for their contribution.

The Package

?Permanent contract 35 hours per week Agile working - office, home and patch-based working (primarily within Wrexham, Flintshire, Denbighshire)? Salary of 33,688 per annum pro rata Minimum of 25 days annual leave plus bank holidays (pro rata) Benefits platform with savings on groceries, high-street shopping, new tech, holidays etc. Further studies support and career development opportunities Employee health assistance and Annual Leave purchase scheme Enhanced maternity and paternity pay Generous contributory pension scheme

??The Role - Neighbourhood Officer

Due to the recent expansion of our housing stock in the East, specifically within the Wrexham / Flintshire local authority, NWH is looking to add a new Neighbourhood Officer to our team.?

Our properties span across North Wales, and we are seeking a motivated individual who is prepared to work on various aspects across housing management functions. This includes providing support and enforcement to address anti-social behaviour, conducting scheme inspections and gas access visits, and handling matters related to occupation contracts. This will involve? ?

Providing an effective housing management service to a neighbourhood patch, utilising a customer focused approach and maintaining accurate record keeping Addressing report of anti-social behaviour utilizing a range of reasonable and proportionate support / enforcement options Deliver neighbourhood planning approaches through collaborative working Supporting the reletting process Support with delivery of strategic objectives and service improvement projects outlined in the NWH Corporate Plan / General Needs Team Plan

Our Requirements - Neighbourhood Officer

?Understanding of professional boundaries, occupation contracts and housing management Experience of general Housing management gained in either public or private sector Demonstrable experience of working in a customer focused environment Attend tenant meeting out of hours when required Highly developed written and verbal communication skills You will demonstrate an ability to be courteous and be able to pronounce place names accurately in Welsh, or willingness to learn. A basic DBS check is required for this role
At North Wales Housing we are committed to safeguarding and promoting the welfare of service users. You must be willing for a basic DBS disclosure to be undertaken by our organisation. ?

North Wales Housing is an equal opportunities organisation who particularly welcome applications from candidates from diverse backgrounds. All Black, Asian and ethnic minority candidates, as well as disabled applicants who meet our essential criteria will be guaranteed an interview.

Job Types: Full-time, Permanent

Pay: 33,688.00 per year

Benefits:

Additional leave Bereavement leave Company pension Cycle to work scheme Employee discount Enhanced maternity leave On-site parking Sick pay Store discount Work from home
Schedule:

Monday to Friday
Work Location: On the road