Job Description

Neighbourhood Services Coordinator

Location:

Ladbroke Grove London, W10 5UP

Start Date:

ASAP

Contract Duration:

3+ Months

Working Hours:

Mon - Fri, 09:00 - 17:00, 37 Hours per week

Pay Rate:

23.20 per hour

Job Ref:

5273317

Responsibilities

Deliver outstanding services to residents in council-owned properties with a resident-first approach. Act as the single point of contact for residents on tenancy, anti-social behaviour, and communal area issues. Coordinate services to resolve resident enquiries and issues. Represent tenants/leaseholders in service standard concerns with other teams, such as repairs. Establish close working relationships with teams like caretaking, income, repairs, and social services. Manage housing management case work and be accessible to residents and agencies. Identify and assist tenants struggling to maintain their home or facing safeguarding issues. Develop estate action plans to improve the environment and reduce anti-social behaviour. Respond promptly to anti-social behaviour reports and adhere to ASB policy. Attend estate inspections and ensure issues are resolved, reporting back to residents. Ensure prompt property viewings and tenancy sign-ups to minimize void turnaround times. Act on tenancy management matters promptly according to legislation and policies. Work with residents to address safety issues in homes and pursue enforcement if necessary. Collaborate with Income Officers and support services for residents with multiple needs. Reduce complaints and escalations by providing responsive housing management services. Handle Domestic Abuse reports sensitively and ensure risk assessments are conducted. Engage with resident meetings and keep residents updated on estate improvements. Work with Home Visiting Officers to increase Home Visits and capture resident data. Contribute to service improvements through project participation and process reviews. Advise on capital works and provide resident feedback to the Capital Works team. Ensure swift action on access enforcement, such as gas safety checks. Take responsibility for cases on an allocated patch and update resident data. Attend emergencies, coordinate support, and prioritize resident safety. Respond to Member and MP enquiries within timescales with high-quality correspondence. Prepare court files and maintain accurate case management records. Perform other duties as requested as part of the role.
Person Specification

Values & Behaviours

Putting Communities First: Involve and include local people in decision-making. Respect: Listen to everyone and value personal experiences. Integrity: Act with openness, honesty, and responsibility. Working Together: Collaborate with others to provide effective services.
Qualifications

Grade A to C in English and Mathematics. Chartered Institute of Housing qualification at level 3 or equivalent experience in housing management.
Skills, Experience, and Attitude

Knowledge of Housing legislation and landlord obligations. Experience in housing and delivering services to social housing residents. Experience managing ASB matters or addressing ASB on an estate. Experience supporting residents to sustain their tenancy. Experience working with support services like social services and mental health. Excellent customer service skills and coordinated working approach. Experience working in a local authority and understanding its obligations. Experience working with local Councillors and MPs.

DISCLAIMER:

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Job Types: Full-time, Fixed term contract
Contract length: 3 months

Pay: 23.20 per hour

Expected hours: 37 per week

Experience:

Neighbourhood Services Coordinator: 1 year (required)
Work Location: In person

Reference ID: 5273317