Job Description

Job Advert


Are you passionate about delivering exceptional housing management services? We are seeking a

Neighbourhood Services Officer

(12 month FTC) to join our team, playing a vital role in fostering positive relationships with residents and ensuring our housing services are responsive to their needs.

Key Responsibilities:

Actively engage with residents, delivering housing management and tenancy services while addressing breaches and neighbourhood disputes. Serve as an ambassador for mhs, demonstrating integrity and respect while building constructive relationships across teams. Promote a positive complaints culture, using resident feedback to enhance service delivery and ensure high satisfaction levels. Oversee designated social housing neighbourhoods, ensuring adherence to tenancy conditions and achieving service targets. Collaborate with internal and external partners to address anti-social behaviour and provide vital support to residents during critical situations. Offer general housing advice, assist new tenants in understanding their rights and responsibilities, and ensure they settle into their homes. Maintain accurate records on systems like ONE Housing and ensure strong data governance.

What We're Looking For:

Essential Skills:

Excellent verbal and written communication skills. Strong problem-solving abilities and a solid understanding of housing and tenancy law. Proficiency in Microsoft Office applications and digital systems. Proven experience in a housing sector environment focused on outstanding customer service. Experience in managing customer complaints effectively, ensuring needs are prioritized. Resilient and empathetic, able to handle challenging conversations professionally. Awareness of cultural diversity and ability to provide tailored support.

Desirable:

Experience in preparing cases for legal action, including court attendance. Relevant professional qualification, such as CIH Level 2 or 3.

We offer:

A performance based annual bonus + pension contributions matched up to 6% 28 days holiday + bank holidays and the option to buy/sell holiday Training & Development and opportunities for continuing professional development including regular tool box talks A great team of colleagues to work with Regular social and charitable events and a range of wellbeing activities Enhanced family leave policies A really competitive package of flexible employee benefits including a cycle to work scheme A fantastic working office environment overlooking the River Medway that's accessible and inclusive Free parking and disabled parking Access to two holiday homes in Norfolk and Dorset

This role offers a chance to contribute to the well-being of our residents and help create thriving communities. If you're dedicated to enhancing lives through effective housing management, we want to hear from you!


We're a

Disability Confident

employer. This means if you tell us you have a disability and meet the minimum requirements for the job, we'll offer you an interview. We can be flexible when assessing people so everyone has the best opportunity to demonstrate they can do the job.


At mhs homes we value equality, diversity and inclusion. We are wholeheartedly committed to the principle of equality of opportunity, both as an employer and as a provider of services. We positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.


For more details read the role profile attached. If you have the essential requirements we look forward to hearing from you.


Instructions for potential applicants: Please note we're using an anonymised recruitment process for this role. This means the shortlisting panel will only see personal details or CVs if you're shortlisted for interview. Therefore, shortlisting will be done based on your application and supporting statement. Please complete all sections fully and refer to the role profile when telling us about your skills and experience.