Job Description

Nest is a much loved, well established shop in Rhiwbina, trading for over 14 years. We are proud of our reputation as a destination store with an excellent customer experience, which we are committed to retaining and building upon with our established team.

Whilst this is advertised as full time role, for the right candidate, 4 or 3 days a week would be considered pro rata if preferred (including key shifts).

The ideal candidate would be:

High on energy, low on ego with a little bit of humour! Experienced in successfully leading a team and fostering a culture where staff feel supported, motivated and empowered to contribute meaningfully. Able to deliver excellent customer service skills providing welcoming and engaging experiences which keeps customers returning Creative and interested in trends and the sector as well as the local community Hands on, friendly and with an approachable, inclusive nature Able to plan events, seasonal campaigns and identify opportunities to collaborate Able to demonstrate excellent numeracy and literacy skills Experienced in effective time management with prioritisation skills Social media & IT literate across all major platforms Aware of markups & margins
Retail experience is preferred but not compulsory.

Core Responsibilities:

Oversee daily store operations and ensure efficient and effective functioning. Organisation, leadership and motivation to the team of 4 Sales Assistants to deliver exceptional customer service. Customer liaison, dealing with enquiries, requests and dealing with escalations in a professional manner. Responsible for monitoring, reporting and recording health and safety standards and issues You will report to the Company Director, liaising with her regularly regarding a wide range of matters. Open communication is of the upmost importance. Stock control, monitor inventory levels and ensure proper stock management Work closely with our store merchandiser to ensure store displays are of a high standard, identify areas for improvement and implement corrective actions. Train and onboard new employees, providing them with the necessary knowledge and skills. Manage staff holidays and working patterns You will be proactive in identifying shopping trends and habits in our customers to improve sales Support marketing strategies, events and incentives You will be jointly responsible for the day to day social media content for Nest, keeping up with current platform trends. Continue working relationships with our suppliers and agents Performing role of sales assistant alongside these wider responsibilities
Note: This job description is not intended to be all-inclusive. The employee may be required to perform other related duties as assigned by the owner.

Job Types: Part-time, Permanent

Pay: 30,000.00 per year

Expected hours: 40 per week

Benefits:

Store discount
Schedule:

8 hour shift Day shift Monday to Friday Weekend availability
Education:

GCSE or equivalent (required)
Experience:

Management: 1 year (preferred) Customer service: 2 years (preferred)
Licence/Certification:

Driving Licence (preferred)
Work Location: In person

Application deadline: 17/08/2025
Reference ID: Nest Duty Manager