Job Description

UnitedHealthcare is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Challenge can often be its own reward. But why settle for just being challenged when you can also be nurtured, mentored and supported in building an impactful and fast paced career?

With UnitedHealth you can have all of the above -- every day. UnitedHealth Group is driving even higher levels of sophistication in how provider networks are formed and operate. The goal is to improve quality of service while exploring new ways to manage costs. Here's where you come in. You'll use your knowledge of customer service to help create strong relationships with the providers in our networks. As you do, you'll discover the resources, backing and opportunities that you'd expect from a Fortune 6 company.

Occupational Health Network Bookings and Clinic Administrator

This role sits in our Global Medical Arrangement Team, as a Network and Bookings Coordinator you will directly service client requests, manage client bookings for medical services, client relations and support service delivery integral to wider client contracts. Days of work are Monday to Friday. You will be required to work 7.5 hours a day between 08:00 and 17:00, on an 0800 to 1600 or 0900 to 1700 shift. There is an on-call element to this role and you will be required to cover approximately one week out of four.

UnitedHealthcare Global are looking to hire on a Temp to Permanent basis.

Job Purpose:

To deliver exceptional customer service while managing clinic schedules and network bookings for occupational health services. This role ensures seamless coordination between clients, clinicians, and external providers, supporting the delivery of high-quality healthcare services. The position includes an on-call requirement to handle urgent scheduling needs outside standard business hours.

Key Responsibilities:

Customer Service Excellence

Act as the primary point of contact for clients, clinicians, and network providers.

Provide timely, professional, and empathetic responses to inquiries via phone and email.

Resolve scheduling conflicts and urgent requests promptly, ensuring minimal disruption to service delivery.

Appointment & Network Coordination

Manage and schedule appointments for occupational health clinics across multiple locations.

Coordinate bookings with external network providers for services such as medical assessments, vaccinations, and health surveillance.

Ensure timely confirmation and communication of appointments to clients and clinicians.

On-Call Support

Participate in an on-call rota to manage urgent booking requests outside normal working hours.

Ensure rapid response to time-sensitive issues, maintaining service continuity.

Administrative Support

Maintain accurate records of bookings, cancellations, and reschedules in the Occupational Health system.

Prepare and distribute clinic schedules and appointment reminders.

Process invoices related to network bookings and clinic services.

Handle incoming queries via phone and email, providing professional and timely responses.

Compliance & Documentation

Ensure all documentation (e.g., consent forms, medical questionnaires) is completed and stored securely in line with data protection and clinical governance standards.

Monitor compliance with service-level agreements and escalate issues where necessary.

Financial & Reporting

Process invoices related to network bookings and clinic services.

Assist in generating monthly reports on clinic utilization, booking trends, and KPIs.

Skills & Qualifications:

Exceptional customer service and communication skills.

Strong organizational and time-management abilities.

Proficiency in Microsoft Office and booking systems.

Knowledge of occupational health processes (desirable).

Ability to work under pressure and manage multiple priorities.

Experience:

Previous experience in healthcare administration, occupational health setting or customer service roles preferred.

Familiarity with network provider coordination and clinic scheduling.

Personal Attributes:

Professional, approachable, and empathetic.

Detail-oriented and proactive.

Ability to maintain confidentiality and handle sensitive information.

Flexible and willing to work on-call.

Please note you must currently be eligible to work and remain indefinitely without any restrictions in the country to which you are making an application. Proof will be required to support your application.

We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of health care. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your life's best work.SM

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Job Type: Fixed term contract
Contract length: 12 months

Pay: From 25,500.00 per year

Benefits:

Free parking On-site parking
Ability to commute/relocate:

Dyce: reliably commute or plan to relocate before starting work (required)
Experience:

Administrative experience: 1 year (preferred) Customer service: 2 years (preferred)
Language:

English (required)
Licence/Certification:

Driving Licence (preferred)
Work Location: In person