Job Description

Why this job matters
The Network Engineering Professional supports the delivery of engineering activities that contributes client technical requirements, deploying optimal networking and connectivity solutions that enable clients and the enterprise to achieve their operational and business goals.
Our job is to identify and deal with any problems before they impact service where possible. Where this is not possible, we react to failures that do occur, ensuring we communicate to our customers and stakeholders quickly, accurately, and effectively, as well as ensuring we get service restored for our customers in the most efficient manner possible. For Ethernet, MEAS and private circuit customers (e.g., large businesses, mobile network providers, and other telecoms operators) we carry out diagnostic and repair activities on these specialist services. We do all of this to ensure our customers get a brilliant service experience today and in the future.
Most of the Network Operations team carry out the day-to-day operational activities, working shifts, around the clock, in our state-of-the-art operations centre in Adastral Park. We work closely with other teams, including field engineers, BT's customer facing units as well as other Network Services teams (such as design, technical services, etc.) and with our key external suppliers and equipment providers. As technology advances, the teams within Network Operations are everchanging and ever-growing in order to facilitate for any growing demands on our network.
What you'll be doing

• You support the production of Initial Incident Report (IIR) to provide an early view of incident timeline and learning observations. Assist with any follow up actions required.
• You keep customer informed by providing timely and quality updates (system notes and KCIs) and take ownership: you plan next steps to resolve and own until completion.
• You champion and role model best practice in regards to fault handling and communications both internally and externally whilst controlling the work stack/queues.
• You ensure that customer impact (and potential risk) is known and understood for all network issues.
• Proactively utilise and monitor appropriate OSS (Operational Support System) to highlight, diagnose and resolve service/platform issues.

Skills you'll need

• Evidence of working with Linux, Compute with the intention of gaining expert understanding of Linux environments running Openstack including critical Nova, Swift, Cinder, Neutron, Horizon, Keystone, Glance services and how they interact with infra and tenants.
• History working with IP Routing & Switching platforms such as 21CN or IPP. Intention of gaining expert knowledge on software defined networks (Juniper SDN).
• Working knowledge of storage solutions.
• Working knowledge of private cloud, and virtulisation technologies (preferably KVM)
• Scripting (Bash, Python, Perl, YAML)
• Experience with containersation technologies (Docker and Kubernetes)
• Experience with storage technologies (Block/Object).
• Use of GIT Repository
• Software Defined Networks
• Experience with logging tools such as ELK, Logstash, Kibana

Benefits

• 25 days annual leave (plus bank holidays) increasing with service
• 10% on target bonus
• Life Assurance
• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
• Direct share scheme
• Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.
• Huge range of flexible benefits including cycle to work, healthcare, season ticket loan
• World-class training and development opportunities
• Exclusive colleague discounts on our latest and greatest TV, mobile and broadband packages

Our leadership standards
Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.
Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.
Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.
About us
BT Group was the world's first telco and our heritage in the sector is unrivalled. As home to several of the UK's most recognised and cherished brands - BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business.
Over the next two years, we will complete the UK's largest and most successful digital infrastructure project - connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other.
While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK's best telco, reimagining the customer experience and relationship with one of this country's biggest infrastructure companies.
Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era.
A FEW POINTS TO NOTE:
Although these roles are listed as full-time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.
We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.
DON'T MEET EVERY SINGLE REQUIREMENT?
Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the , please apply anyway - you may just be the right candidate for this or other roles in our wider team.

Skills Required