Job Description

• Ensure the smooth day-to-day operation and monitoring of network and telecom systems, advising on performance and technical improvements.
• Act as an escalation point for network, fixed and mobile communications issues, providing guidance to ICT colleagues and end users.
• Support installations, maintenance, fault resolution and upgrades of infrastructure, including backups, patching and redesigns.
• Contribute to the research, development and implementation of new infrastructure technologies, following NCSC best practice guidelines.
• Liaise with service providers, equipment suppliers and other stakeholders to ensure reliable and cost-effective solutions.
• Assist in preparing contract specifications and project scopes and review tariffs and price plans to ensure value for money.
• Produce technical reports, statistics and responses to Freedom of Information requests.
• Share knowledge and support colleagues and users through documentation, guidance and training.
• Maintain and audit stock levels and asset databases.
• Participate in an on-call rota to support critical incidents during evenings and weekends.
• Support the wider infrastructure team on projects and provide resilience as needed.
• Strong technical expertise in network and telecommunications systems. * Experience with installation, maintenance and troubleshooting of network and communication infrastructure. * Understanding of NCSC guidance and implementing secure systems. * Excellent documentation and communication skills, able to support both technical and non-technical audiences. * Comfortable working in a demanding environment where precision and accountability are essential. This is a fantastic opportunity to join a supportive team and make a direct impact on critical public services in North Wales.

Skills Required