Job Description

Location: Head Office, London


Hours: Monday to Friday, 9:00am-5:30pm


Working Pattern: Hybrid (50/50)


Reports to: Network Team Manager


Department: Information Technology - Network Team

About the Role

We're seeking a skilled and proactive Network Engineer to join our delivery-focused Network Team. You'll be responsible for designing, implementing, securing, and supporting HTB's network infrastructure across firewalls, routing & switching, voice, video, and load balancers. This is a hands-on role where you'll ensure resilience, availability, and security of systems that underpin the bank's growth.

Key Responsibilities

Resolve tickets at first contact in line with SLA targets Proactively manage open tickets, ensuring timely updates and closure Troubleshoot and resolve hardware, software, and connectivity issues Perform daily system checks and escalate abnormalities Create and maintain SOPs and knowledge base articles Track hardware/software lifecycle in the CMDB (EoL, EoS, contracts) Deliver end-to-end network solutions aligned with business and security standards Maintain network security against internal and external threats Monitor and manage network performance for resilience and availability Participate in projects, ensuring successful implementation Identify opportunities for automation and optimisation (e.g., Network Automation, DevOps) Document and maintain accurate diagrams and configurations

What We're Looking For

Degree-level qualification or relevant work experience Cisco CCNP minimum, with strong Data Centre / WAN / LAN expertise Experience with Palo Alto / Cisco Firepower firewalls, routers, and switches Routing protocols (OSPF, BGP) and Cisco ISE Radius/DOT1X Cloud experience (Azure, AWS, Cloudflare) Knowledge of IPT/VoIP solutions Cisco ACI & DNA, SD-WAN, and load balancing solutions Monitoring tools (SolarWinds, PRTG, CheckMK) Remote Access / VPN technologies and two-factor authentication Network automation and DevOps knowledge

Competencies & Attributes

Customer-centric mindset with empathy and professionalism Strong communication skills (verbal and written) Solid technical aptitude and problem-solving ability Self-motivated, adaptable, and eager to learn Ownership and accountability for end-to-end issue resolution Excellent time management and attention to detail Collaborative team player with resilience under pressure Professionalism, integrity, and career ambition to progress within IT

Benefits

Competitive remuneration Discretionary annual bonus Annual pay review Private Medical Insurance (Bupa) Mental health & wellbeing support via YuLife & Bupa 25 days annual leave (increasing with service) + Holiday Buy Scheme Cycle to Work Scheme & Green Car Scheme Enhanced family leave policies Study support & professional membership Hybrid working (50/50 split) YuLife Rewards - discounts on retail, lifestyle & experiences Pension scheme - 8% employer contribution (non-contributory) Interest-free season ticket loan Annual volunteering day & Net Zero employer commitment

If you're ready to take ownership of HTB's network infrastructure and thrive in a dynamic environment, we'd love to hear from you.