Job Description

About us:

Are you Passionate about working in IT and making a difference?

Do you have extensive experience in networks and networking?

Are you service orientated?

We are a dynamic and growing MSP delivering service across the length and breadth of the UK with exceptional levels of service. We are looking for a highly experienced individual, on the up and looking for a career challenge.

The role:

Mentor the growing technical team

Provide technical governance for solutions

Ensure our operations framework is adopted and improved

With a background preferably from an MSP and heavily focused on networks, networking and network services you will offer technical oversight to all aspects of our business. This will include pre-sales, projects and BAU activities. This is an office based role although there will be occasions where you will be required to attend client site either for meetings or various forms of hands-on activity. As we grow the team we expect this person to take an increasingly senior role advising on direction, training and skills.

We're an MSP that offers full service to our clients and in most cases their only technical resource. We have a 7 day service desk running from our offices that as well as the services you would expect include VOIP, connectivity, CCTV, Door Entry systems & Digital We are a Microsoft & Fortinet partners so you will be expected to maintain your certifications in these areas.

You will be presented with opportunities every day to learn and progress skills including the completion of industry leading certifications. Embrace these opportunities and you'll enjoy your work and have a successful career.

Overview:

If you are not ambitious and passionate to develop your career this is not a role for you.

If you re willing to put in the work, we will provide the rewards and longevity

This is a people role, your personal attributes such as personality, attitude and drive are key.

Duties and Responsibilities:

Network Design & Architecture:

Plan, design, and implement robust network solutions for client and internal projects.

Fortinet Expertise:

Configure, manage, and optimise Fortinet security appliances including forecasting for growth plans.

Technical Leadership:

Act as the senior technical authority, guiding our service technicians and influencing technical decisions across the business.

Troubleshooting & Support:

Lead resolution of complex network incidents and escalations.

Security & Compliance:

Implement and maintain network security best practices in line with industry standards and client requirements.

Strategic Planning:

Develop and deliver the company's technology roadmap in alignment with business goals.

Vendor Management:

Liaise with technology partners and vendors to ensure optimal solutions are in place and are fit for purpose.

Client Engagement:

Consult with clients to assess needs, propose solutions, and deliver strategic IT advice.

Documentation:

Maintain accurate technical documentation, network diagrams, and configuration records.

Development:

Personal completion of industry and partner certification to ensure knowledge remains to date.

Skills:

Deep understanding of Fortinet technologies (FortiGate, FortiManager, FortiAnalyzer, etc.).

Strong proficiency in networking protocols (TCP/IP, VLANs, VPNs, BGP, OSPF, MPLS, etc.).

Advanced firewall, routing, and switching configuration skills.

Proficient in Unifi, Meraki, and similar.

Knowledge of network monitoring and diagnostic tools.

Strong security mindset with awareness of modern cyber threats and mitigations.

Excellent problem-solving skills and analytical thinking.

Strong leadership, mentoring, and communication abilities.

Ability to work under pressure and manage competing priorities.

Full clean UK driving license.

Invested in their personal development.

Experience Required

3-5 years in a senior networking role, ideally within an MSP or IT services environment.

Proven track record with Fortinet technologies (certifications highly desirable - NSE4/NSE5/NSE7).

Experience designing and deploying enterprise-grade network solutions.

Experience with DNS management and domain administration, including record configuration and troubleshooting.

Demonstrated leadership in technical teams.

Background in vendor and stakeholder management.

Exposure to cloud networking (Azure, AWS) desirable.

Ideal Candidate:

The ideal candidate will be a hands-on leader who thrives in both technical delivery and strategic planning. You will be adaptable, forward-thinking, and comfortable working in a fast-paced MSP environment where client satisfaction and service quality are paramount. You'll combine deep technical expertise with the ability to communicate complex concepts clearly to technical and non-technical audiences.

This is an excellent opportunity for someone aiming to progress into senior-level responsibilities within their discipline.

Role Details

Job Type:

Full-time, Permanent

Salary:

up to 45,000 per year (negotiable upon experience)

Benefits:

Uniform provided (Casual Dress) Company pension Company Health Insurance Company Bonus scheme Free On-site parking Annual team events Opportunities for career growth and continued certifications.

Working Hours:

Flexible working hours between 8am and 6pm with core hours being covered 10am-4pm. You will be predominantly based in our office in Ellesmere Port but will also spend time visiting client sites across the UK, which may include overnight stays during the week.
Job Types: Full-time, Permanent

Pay: 45,000.00-50,000.00 per year

Benefits:

Casual dress Company pension Free parking On-site parking Private dental insurance Private medical insurance
Application question(s):

Proven track record with Fortinet technologies
Experience:

Customer service: 2 years (required) Network management: 5 years (required) Technical support: 3 years (required)
Licence/Certification:

Driving Licence (required)
Willingness to travel:

25% (preferred)
Work Location: In person