Job Description

Network Management Engineer#

Location

Stoke-on-Trent, GB#

Department Name

TA Network Operations (Telecoms) (570660) G1#

About Network Rail

Join Network Rail - Where People and Connections Matter



If you're ready to make a real difference, we'd love to hear from you!

#

Brief Description

The railway has seen nearly 200 years of technology and innovation that has transformed how we provide services to passengers and freight customers. Technology is continuing to transform the railway industry. Imagine an exciting environment where Digital, Data, and Technology (DDaT) are not just buzzwords but the driving force behind every operation, every decision, and every solution. As part of the DDaT directorate, you have a unique opportunity to enable our customers and industry partners with modern and transformative technology. From the day-to-day IT operations that keeps a national railway running, to the extensive delivery programmes that are helping to reshape the railway - we are at the forefront of all of it. We operate with a talented and passionate workforce, fostering empowered individuals and teams who understand that technology is not just a tool - it's the catalyst for progress, especially in an ever-demanding industry where change is a constant.


Get ready to embark on a journey where your skills will not just be utilised; they'll be honed and expanded. You're not just joining a team; you're becoming part of a collective force helping to build and operate a railway fit for the next 200 years!


Working a 24/7 shift pattern, you shall conduct administrative and complex technical activities to progress complaints and network alarms, working directly with remote management platforms and field-based maintainers to restore service and resolve technical failures within agreed operational service agreements, in line with the ITIL Framework and mandated Network Rail standards, highlighting safety related failures for further processing. You shall conduct administrative and technical activities to support the successful delivery of planned work for both operational failures and Investment Project activities. You shall monitor the Corporate and FTNx networks, owning the end-to-end management of all service impacting or service threatening incidents affecting telecoms assets, services and networks.















#

About the role (External)

What will you be doing?


To monitor and manage the entire Network Rail IP and Data estate. To respond to alarms in a timely fashion, raising tickets and providing analysis. To support the incident management process, escalating where required. To review the quality and performance of IP/data related assets and propose corrective action as required. To carry out approved change requests relating to the operational management of the IP network. To check and verify configurations of router and switch hardware within the event management arena. To maintain Network hardware configuration, supporting approved IOS updates where applicable. To implement and control incident management facilities.

What essential skills and experiences are required?

Relevant Degree, or able to demonstrate equivalent competence. CCNA certification. Knowledge of Cisco routers, switches and firewalls. Substantial IP Network engineering or Operations experience. A detailed understanding of the maintenance of IP network assets. A good knowledge of the relevant technical, security, safety and performance standards. Willing to work in a 24/7 shift pattern. Knowledge of other vendor IP equipment, Cisco Prime, ASA & Juniper firewalls, Protocols (esp MPLS), VRF's and layer 2/3 VPN's. Understanding and experience of railway infrastructure maintenance. Experience of undertaking engineering assurance activities, including competence assessment.

Salary: Band 5 (34,000 - 36,000 (depending on experience) + 15% shift allowance

Working Hours:

This role is shift based. You will work 18, 12-hour shifts over a 6-week cycle which is currently favoured by existing team members.

Closing date:

18th August 2025. - Late applications will not be accepted.


You can visit Evenbreaks Career Hive for advice on accessibility support if you're unsure of the options available. Should you require any reasonable adjustments/modifications, please add a note to your application.



Some of our roles require face to face Drugs & Alcohol testing. Further details will be shared with you as part of your formal offer.*



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Network Management Engineer#

Location

Stoke-on-Trent, GB#

Department Name

TA Network Operations (Telecoms) (570660) G1#

About Network Rail

Join Network Rail - Where People and Connections Matter



At Network Rail, we're dedicated to keeping passengers and freight moving safely and efficiently across the country. When you join us, you're not just part of a team - you're part of something that matters to millions. We believe that our people are at the heart of what we do, and every role plays a vital part in building a better, more connected railway. Click here to learn more.



We're committed to creating a diverse, inclusive workplace that reflects the communities we serve. To discover more about our ED&I commitments click here. We value flexibility and understand the importance of a healthy work-life balance. As a Disability Confident Leader, we'll do everything we can to accommodate any needs throughout the recruitment process.



If you're ready to make a real difference, we'd love to hear from you!

#

Brief Description

The railway has seen nearly 200 years of technology and innovation that has transformed how we provide services to passengers and freight customers. Technology is continuing to transform the railway industry. Imagine an exciting environment where Digital, Data, and Technology (DDaT) are not just buzzwords but the driving force behind every operation, every decision, and every solution. As part of the DDaT directorate, you have a unique opportunity to enable our customers and industry partners with modern and transformative technology. From the day-to-day IT operations that keeps a national railway running, to the extensive delivery programmes that are helping to reshape the railway - we are at the forefront of all of it. We operate with a talented and passionate workforce, fostering empowered individuals and teams who understand that technology is not just a tool - it's the catalyst for progress, especially in an ever-demanding industry where change is a constant.


Get ready to embark on a journey where your skills will not just be utilised; they'll be honed and expanded. You're not just joining a team; you're becoming part of a collective force helping to build and operate a railway fit for the next 200 years!


Working a 24/7 shift pattern, you shall conduct administrative and complex technical activities to progress complaints and network alarms, working directly with remote management platforms and field-based maintainers to restore service and resolve technical failures within agreed operational service agreements, in line with the ITIL Framework and mandated Network Rail standards, highlighting safety related failures for further processing. You shall conduct administrative and technical activities to support the successful delivery of planned work for both operational failures and Investment Project activities. You shall monitor the Corporate and FTNx networks, owning the end-to-end management of all service impacting or service threatening incidents affecting telecoms assets, services and networks.















#

About the role (External)

What will you be doing?


To monitor and manage the entire Network Rail IP and Data estate. To respond to alarms in a timely fashion, raising tickets and providing analysis. To support the incident management process, escalating where required. To review the quality and performance of IP/data related assets and propose corrective action as required. To carry out approved change requests relating to the operational management of the IP network. To check and verify configurations of router and switch hardware within the event management arena. To maintain Network hardware configuration, supporting approved IOS updates where applicable. To implement and control incident management facilities.

What essential skills and experiences are required?

Relevant Degree, or able to demonstrate equivalent competence. CCNA certification. Knowledge of Cisco routers, switches and firewalls. Substantial IP Network engineering or Operations experience. A detailed understanding of the maintenance of IP network assets. A good knowledge of the relevant technical, security, safety and performance standards. Willing to work in a 24/7 shift pattern. Knowledge of other vendor IP equipment, Cisco Prime, ASA & Juniper firewalls, Protocols (esp MPLS), VRF's and layer 2/3 VPN's. Understanding and experience of railway infrastructure maintenance. Experience of undertaking engineering assurance activities, including competence assessment.










#

How to apply (External)

Salary: Band 5 (34,000 - 36,000 (depending on experience) + 15% shift allowance

Working Hours:

This role is shift based. You will work 18, 12-hour shifts over a 6-week cycle which is currently favoured by existing team members.

Closing date:

18th August 2025. - Late applications will not be accepted.


You can visit Evenbreaks Career Hive for advice on accessibility support if you're unsure of the options available. Should you require any reasonable adjustments/modifications, please add a note to your application.

Network Rail Benefits

- To find out about what benefits we offer, click here


All offers of employment are conditional upon satisfactory completion of pre-employment checks. Click here for more information


Some of our roles require face to face Drugs & Alcohol testing. Further details will be shared with you as part of your formal offer.*



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