Job Description

Job Title: Network Manager
Location: Midlands
Job Type: Full-Time (40 hours per week)
Salary - 50,000 - 55,000 DOE
Job Summary:
The Network Manager is responsible for the day-to-day operations, availability, and performance of our ISP network. This includes oversight of broadband edge services, IP addressing, capacity management, routing, BNG and customer premises equipment. The role combines hands-on technical leadership with strategic planning to ensure the network delivers reliable, scalable, and secure services to our customers.
This is a technical role requiring expertise in IP networking and ISP infrastructure, together with the ability to lead the Network Operations Centre (NOC) and collaborate across the business.
Key Responsibilities:

• Lead and manage a team of network engineers and NOC staff, ensuring high quality operations support for ISP services.
• Operate and maintain BNG platforms (subscriber management, policy control, authentication, QoS).
• Manage the IP core and aggregation network (routing, MPLS, VRFs, segment routing).
• Oversee IP address management including RIPE allocations, DHCP systems, CGNAT platforms.
• Ensure the CPE estate is supported, including firmware management, TR069/USP ACS platforms, provisioning, and interoperability testing.
• Monitor and manage capacity across access, backhaul, peering, and transit links, planning upgrades before saturation.
• Ensure service availability across internet transit, IXP connections, peering agreements, and interconnects.
• Implement, maintain, and continuously improve network monitoring, alerting, and troubleshooting processes.
• Collaborate with Customer Service and Field Engineering to ensure customer impacting issues are resolved quickly and effectively.
• Develop and maintain network documentation, runbooks, and operational procedures.
• Own the NOC/network budget, including forecasting for hardware, software, licensing, and capacity expansion.

Key Skills

• Project Management - proven project management skills
• Results Orientation - Focussing attention on key objectives and driving effective outcomes
• Communication - Strong written and verbal communication skills
• Problem Solving - Excellent problem-solving and critical thinking skills
• Initiative - Engaging in pro proactive behaviour, seizing opportunities
• Thoroughness - Seeking completeness and accuracy
• Learning Agility - Quickly understanding and applying information, concepts and strategies
• Efficiency orientation - Looking for the best use of resources
• Planning & Organisation - Excellent planning and organisational skills, resilient with the ability to successfully manage conflicting priorities.
• Collaboration - Confident and comfortable in coordinating and influencing multiple stakeholders, working collaboratively to deliver business results.

Essential

• 5+ years of experience in network and infrastructure management role.

• Certification Network Technology (CCNA, CCNP)

• In-depth knowledge of network infrastructure and design

• In-depth Knowledge of TCP/IP and data protocols

• Ability to travel as needed.

Desirable

• BSc degree in Computer Science, IT or related field

Airband Perks

• 25 days of paid leave a year rising to 30 plus bank holidays with service.

• 5% Airband pension plus a minimum 3% employee contribution.

• Customer referral bonus - a thank you for every customer you send our way.

• We offer hybrid working - a mix of working from home and in the office.

• Free Broadband - If you are in our coverage, you can benefit from free broadband with us!

• 20% off your monthly line rental on EE's phone, tablet, SIM only or mobile broadband plans.

• Cycle to work, Tech scheme, Healthcare and medical insurance. Dental care, and Health cash fund (dependent on the length of service)

• Airshare (employee discount platform) - discounts on everyday shopping, weekly groceries, holidays, the list is endless - save up to 1,000 a year!

• Refer a friend reward scheme - a selection of great rewards to choose from!

Pre-employment checks
Please note that you are required to have the right to work in the UK and we request satisfactory references as part of our recruitment process. A DBS check may be required for a number of our roles, particularly those that are customer-facing. Also, a driving license may be required for positions that require you to be out in the field as part of the role.
Agencies Please Note: Airband are not looking to engage in Recruitment support for this position.

Skills Required