Job Description

Northumbria Healthcare NHS Foundation Trust provides health and social care services in acute and primary care settings, community hospitals, and care centres, through the 11,000 employed staff. The Trust spans over two counties of North Tyneside and Northumberland, and has a main WAN MPLS between the main hospitals in those regions.
Northumbria Digital Services team provide, IT services to all of the Trusts directorates, departments and subsidiaries and this role is to support the team to ensure the campus LAN, WAN and Wi-Fi services are correctly designed, implemented, secured and supported to match the digital delivery needs and ambitions of the Trusts digital strategy.
Please note we reserve the right to close this vacancy prior to the closing date once the required number of suitable applications have been received.
Main duties of the job
Responsible for the management and performance of client network infrastructure LAN/WAN, WLAN and DC, providing pro-active support to ensure maximum availability of service in line with Trust service level agreements.
To be a point of escalation through the network operational team, from the digital services department and the Network technician, engineer and associate roles.
About us
We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, covering one of the largest geographical areas of any NHS trust in the country. Leading in innovation and quality - opening a state of the art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. Do you want to work in one of the best performing NHS organisations in England?
Work in an organisation that supports its staff and focuses on staff experience as much as it does the experience of its patients? You can live and breathe in an area that has the cleanest air, cost effective living, great nightlife, some of the best schools with a wealth of history available on your doorstep. Sound too good to be true? Well it isn't, this is what you get when you work for Northumbria Healthcare, this is the Northumbria Way! Please read 'applicant guidance notes' before submitting your application.
Details
Date posted
10 September 2025
Pay scheme
Agenda for change
Band
Band 5
Salary
31,049 to 37,796 a year Per Annum
Contract
Permanent
Working pattern
Full-time, Flexible working
Reference number
319-7440955JN
Job locations
Northumbria Manufactoring Hub
Avenue Road
Seaton Delaval
NE25 0QJ
Job description
Job responsibilities
- To provide support for the Trusts Wide and Local Area Networks in conjunction with the Network Team Lead.
- Provide infrastructure support to ensure high availability, security and usability of the LAN/WAN that is transparent to users.
- To assist in the development of the data and voice network in line with the Trust policies.
- Maintenance of networked systems and, where appropriate, resolve or assist in troubleshooting any problems with those systems.
- Troubleshoot and triage all initial network related issues that occur trust wide.
- To assist with the installation of cabling throughout all of the client sites.
- To document data and voice network infrastructure as it is developed and maintained.
- To provide support to assist in the resolution of service desk incidents to agreed service levels.
- To ensure the effective operation and regular testing of telecommunications infrastructure services and systems.
- To work closely with those responsible for telecommunications operations, particularly the Contact Centre, Switchboard.
- To participate in the out of hours on-call rota.
- Demonstrate to core values and behaviours of the Trust. Job description
Job responsibilities
- To provide support for the Trusts Wide and Local Area Networks in conjunction with the Network Team Lead.
- Provide infrastructure support to ensure high availability, security and usability of the LAN/WAN that is transparent to users.
- To assist in the development of the data and voice network in line with the Trust policies.
- Maintenance of networked systems and, where appropriate, resolve or assist in troubleshooting any problems with those systems.
- Troubleshoot and triage all initial network related issues that occur trust wide.
- To assist with the installation of cabling throughout all of the client sites.
- To document data and voice network infrastructure as it is developed and maintained.
- To provide support to assist in the resolution of service desk incidents to agreed service levels.
- To ensure the effective operation and regular testing of telecommunications infrastructure services and systems.
- To work closely with those responsible for telecommunications operations, particularly the Contact Centre, Switchboard.
- To participate in the out of hours on-call rota.
- Demonstrate to core values and behaviours of the Trust.
Person Specification
Qualifications
Essential

• A level 5 qualification in a relevant computer related discipline or equivalent knowledge/experience

Experience & Knowledge
Essential

• Experience of managing a Network infrastructure LAN, WAN, WLAN
• Knowledge and experience of CISCO network technologies

Desirable

• Appropriate industry recognised qualifications e.g. CCNA R&S or equivalent.

Other Requirements
Essential

• It is an essential requirement of the role that the post holder has a valid UK driving licence and is either a car owner and able to use the car for work purposes or has a Trust personal lease vehicle which may be used for the role. However, the Trust would consider making reasonable adjustments to the role, if necessary, to enable a disabled person to undertake the role

Person Specification
Qualifications
Essential

• A level 5 qualification in a relevant computer related discipline or equivalent knowledge/experience

Experience & Knowledge
Essential

• Experience of managing a Network infrastructure LAN, WAN, WLAN
• Knowledge and experience of CISCO network technologies

Desirable

• Appropriate industry recognised qualifications e.g. CCNA R&S or equivalent.

Other Requirements
Essential

• It is an essential requirement of the role that the post holder has a valid UK driving licence and is either a car owner and able to use the car for work purposes or has a Trust personal lease vehicle which may be used for the role. However, the Trust would consider making reasonable adjustments to the role, if necessary, to enable a disabled person to undertake the role

Skills Required