Job Description

We have an exciting opportunity for you to join our team at Thames Water as a Network Service Technician. This is an exciting and varied customer-facing role where day to day you will be resolving customer network challenges to ensure minimal disruption to customer supply.



You will be meeting and helping different people every day, working on a variety of projects ensuring that the best service is given to our customers.



You will receive a comprehensive training plan, so no experience is needed, just the desire to learn and excellent customer service skills.

What you will be doing as a Network Service Technician

Taking personal ownership of customer queries and responding to and resolving issues at their homes or places of work. Collaborating with contractors to do planned and unplanned work and investigating clean water networks to resolve poor performance, including high or low pressure, leakage, metering queries and loss of supply out in the field. You will also help control burst mains, ensuring isolation to facilitate planned work, emergency repairs and maintenance. Looking after valve operations and water sampling, valve checks, and planning. Work well within a team, covering core and standby hours through all hours of the day. (on standby rota) As the role involves driving daily, the ideal candidate will hold a full UK driving licence and be happy to drive between jobs.

Base location -

Stroud Green - Croydon - CR0 8YY, however, you will be covering South London and the wider Thames Water area when needed

Working pattern -

38 hours per week, Monday - Friday, 1 in 4 weekend working into a standby rota for which you will get additional overtime payment.

Requirements for the role -

Full clean UK driving licence.

What you should bring to the role:

Have an excellent customer service experience. Have a can-do and positive attitude. Be initiative-taking. Be assured of completing tasks to the best of your ability. Have excellent time management. Have a solution-focused attitude. Having a basic knowledge of domestic plumbing or water mains and leakage would be advantageous, but not essential, as full training is provided. Our customers are at the heart of everything we do, so previous customer service experience within a constantly changing environment is essential.

What's in it for you?

Competitive salary from 28,000 per annum, depending on your skills and experience. Company Van, fuel card (for company use only), PPE and tools are provided. You will receive a comprehensive training plan, so no experience is needed, just the desire to learn and excellent customer service skills. Annual Leave 24 days holiday per year, increasing to 28 with the length of service (plus bank holidays) Access to lots of benefits to help you take care of you and your family's health and wellbeing, and your finances - from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

Find out more about our benefits and perks

Who are we?

We're the UK's largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people and the planet to thrive. It's a big job and we've got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our

purpose and values

Working at Thames Wate

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Thames Water is a unique, rewarding and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you'll enjoy fast-tracked career opportunities, flexible working arrangements and excellent benefits.



Whether you're interested in a role in one of our call centres or science labs, we're looking for people like you with real passion and a burning desire to make things better.



So, if you're looking for a sustainable and successful career where you can make a daily difference to millions of people's lives while helping to protect the world of water for future generations, we'll be here to support you every step of the way. Together, we can build a better future for our customers, our region and our planet.



Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.



Our overarching aim is to ensure that Thames Water is a great, diverse and inclusive place to work. We welcome applications from everyone and offer extra support for those who need it throughout the recruitment process. We aim to remove any real or perceived barriers to success, so if you need assistance, we're here to help and support.



When a crisis happens, we all rally around to support our customers. As part of Team Thames, you'll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It's also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.

Disclaimer: Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.