Job Description

Commsworld is a leading UK Telecommunications Network Provider and ISP. Our aim is to be Provider of choice for digital connectivity solutions specialising in exceptional delivery to clients across all sectors. We manage and control the largest privately funded Optical Core network in the UK with extensive on-net Metro reach. We further offer our clients a broad portfolio of Cloud, Security and Voice solutions delivering accessibility to client Applications and Data across the world. All supported by our strong in-house Service & Support capabilities, ISO accreditations and powerful accessible CRM portal.

Job Purpose

As a Commsworld Network Support engineer, you will be responsible for maintaining the Managed Network infrastructure that allow our customers to function and communicate, both internally and externally. Working in a small team you will have a proactive attitude towards debugging and resolving faults as well as strong experience in WAN and LAN support, recognising when to escalate while managing customer expectations and managing the faults process. You will genuinely care about our customer's experience and be comfortable providing telephone-based support. You should be able to articulate solutions in both a technical and non-technical manner as required.

The ideal candidate will be an enthusiastic, hardworking engineer who is keen to deliver great service, has sound questioning and troubleshooting skills and is keen to learn through personal study and training, both formal and on the job.

Key Responsibilities

As a minimum you may be called upon to undertake all or some of these activities as required

Providing telephone and ticket-based customer support. Diagnosing and resolving faults. Ensuring that customers are updated within agreed SLA's Maintain accurate records of activity taken throughout the lifecycle of a ticket. Support the team manager towards continued improvement of team processes. Flexible and willing to work outside core business hours as and when required. Be forward thinking and welcome continuous career development.

Knowledge / Skills / Background / Qualifications

Juniper / Cisco / HP routing, switching, wireless

o Fortinet Firewalls

o HPE Aruba Airwave / ClearPass

o Meraki / Ubiquiti

o Solarwinds

o Routing protocols (OSPF, BGP)

o VoIP / SIP

o LAN/WAN concepts including Fibre, Ethernet, xDSL

o Excellent communication - written and oral

o Organising and multitasking

o Excellent interpersonal skills

Job Types: Full-time, Permanent

Pay: 27,000.00-33,000.00 per year

Benefits:

Additional leave Company pension Cycle to work scheme Employee discount Free parking Gym membership Health & wellbeing programme Life insurance On-site parking Referral programme Store discount Work from home
Work Location: In person