Job Description

The role of a Neuropsychology Administrator is to provide an efficient and high quality administration service for the Neuropsychology team.



To utilise excellent time management, organisational and communication skills and an adaptable, flexible approach to produce work of a high standard within expected targets.



The administrator will not only need to be able to work alone and use their own initiative but also as part of an Multi-Disciplinary team (MDT) of administration, Nursing and medical colleagues across the Neurology division on all University Hospital Sussex sites. It may therefore be necessary to ask the post holder to work on another site when the service demands this. The administrator must ensure patients are accurately registered and processed on the appropriate systems



Request appointments for patients as required.



Follow office procedures and practices in allocated tasks, which may include using medical records systems, appointment scheduling and the use of medical terminology.



Good knowledge & appropriate use of computer-based systems to enter/retrieve patient information, schedule appointments, and maintain databases. These include ICE, Panda, Careflow, Microsoft Office programmes.



Organise and prioritise own workload to ensure all problems and queries are dealt with quickly and efficiently in a pleasant and courteous manner.



Work in close conjunction with the Neuropsychology Team to review working practices, identify and propose new improved ways of working and find solutions to problems.



Ensure confidentiality is always maintained and adherence to Caldicott and the Data Protection Act. Full accurate records of relevant information are documented.



At UHSussex, diversity is our strength, and we want you to feel included to help us always deliver Excellent Care Everywhere, as shown in our Outstanding for Caring CQC rating. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of staff networks to help break down barriers, and can offer a buddy to help new members settle in. We're proud to be a Disability Confident Employer (Level 3) and a Veteran Aware Trust.



Candidate Pack



Main duties and responsibilities



Communication



Answer complex enquiries both in person and on the telephone, from people who may have varying levels of ability to understand or whose first language is not English.



Provide and receive complicated and sensitive information and give explanations and instructions clearly and concisely where barriers to communication may exist, including challenging behaviour, learning disability, recent Diagnosis or bereavement.



Use empathy, tact and diplomacy in dealing with staff members or patients who may be hostile or antagonistic.



Answer internal and external telephone enquires in an efficient manner, from other members of staff, other departments, community MS Nurses, patients/relatives, GPs and other hospitals. Then either coordinate yourself or pass to the appropriate team member for action.



Act as a first point of contact for the service.



Service Delivery and Improvement



Request appointments for patients as required.



Follow office procedures and practices in allocated tasks, which may include using medical records systems, appointment scheduling and the use of medical terminology.



Good knowledge & appropriate use of computer-based systems to enter/retrieve patient information, schedule appointments, and maintain databases. These include ICE, Panda, Careflow, Microsoft Office programmes.



Monitor and maintain appropriate levels of stationery and order as and when necessary, informing the ward manager of any potential problems in good time.



Maintain health and safety in the department and report all incidents and accidents to the Team Manager as soon as possible, in accordance with departmental and trust policy.



Organise and prioritise own workload to ensure all problems and queries are dealt with quickly and efficiently in a pleasant and courteous manner.



Support the Service Improvement program including QSI (Quality Standard for Imaging) taking active participation in data collection, process mapping and meetings as required. To regularly review the service provided, ensuring it is both appropriate and of a high quality. Adopt and implement agreed service development in line with Directorate and Trust objectives.



Operate office equipment including photocopying, printing, Report and follow up faults with IT when required.



Work in close conjunction with the Neuropsychology Team to review working practices, identify and propose new improved ways of working and find solutions to problems.



Ensure confidentiality is always maintained and adherence to Caldicott and the Data Protection Act. Full accurate records of relevant information are documented.



Any other duties commensurate with the grade of this post including adherence to appropriate Trust policies.



Patient care delivery



Attend mandatory training updates as required.



Undertake training as necessary in line with the development of the post and as agreed with the line manager as part of the personal development process.



Achieve and demonstrate agreed standards of personal and professional development within agreed timescales.



Identify own learning needs and jointly plan training requirements with your line manager



Participate in the Trust's appraisal process to discuss how your role will help deliver the best possible care to our patients and help to deliver any changes in service.



This job description is an outline of the role and responsibilities. From time to time due to the needs of the service, we may ask you to flexibly undertake other duties that are consistent with your role and banding, including project work, internal job rotation and absence cover.



The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the department and the organisation.



Learning and development



Attend mandatory training updates as required.



Undertake training as necessary in line with the development of the post and as agreed with the line manager as part of the personal development process.



Achieve and demonstrate agreed standards of personal and professional development within agreed timescales.



Identify own learning needs and jointly plan training requirements with your line manager.



Participate in the Trust's appraisal process to discuss how your role will help deliver the best possible care to our patients and help to deliver any changes in service.



This job description is an outline of the role and responsibilities. From time to time due to the needs of the service, we may ask you to flexibly undertake other duties that are consistent with your role and banding, including project work, internal job rotation and absence cover.