Job Description

Join Amplius as a New Build Aftercare Coordinator and be the first point of contact for customers in their new build homes. You'll support the Aftercare Manager in managing around 1,000 homes each year, ensuring defects are logged, tracked, and resolved. Working with developers, contractors, and internal teams, you'll help deliver a smooth, positive experience for our customers. If you're highly organised, enjoy working with people, and thrive in a fast-paced environment, this could be the role for you.

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Salary

: 31,245 per year

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Contract:

Permanent, full time

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Your week

: 36.25 hours (Monday to Friday 9am- 5:15pm)

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Location

: Hybrid, with a weekly presence in either our Boston or Peterborough offices.

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Snapshot of your role

Act as the primary point of contact for all defect-related enquiries during the liability period, ensuring timely and effective resolution. Accurately triage and categorise defects, liaising with inspectors and applying NHBC or equivalent standards. Maintain clear and responsive communication with customers and contractors across all channels. Record customer interactions and defect progress in CRM Dynamics, ensuring data protection compliance. Support the Aftercare Manager with reporting, including developer performance, defect trends, and customer satisfaction. Attend new build sites as required to support handovers, technology demonstrations, and warranty processes. Champion digital services, service improvements, and compliance with complaints procedures, KPIs, and organisation-wide standards.

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What we're looking for

Proven customer service experience, ideally in housing or construction, with a strong focus on problem-solving, innovation, and initiative. Knowledge of defect liability processes and NHBC or equivalent warranty standards, with competence in CRM systems, Microsoft Office, and general IT. Ability to prioritise workload, manage own diary, work at pace, and make effective decisions under pressure. Excellent verbal and written communication skills, resilience, professionalism, and the confidence to handle challenging conversations. Positive, proactive, and collaborative approach, with attention to detail, integrity, and a commitment to continuous improvement and delivering outstanding customer experiences.


Please read the attached before applying so you get the full scope of the role.

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Important -

We do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence.



When applying, please provide both your CV and a cover letter combined into a single document to make uploading easier. Applications without a cover letter may not be considered.

Closing: 11 December

Interviews: 18 December

??We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.

Have questions?

??Contact the Amplius Recruitment Team and we'll be in touch to support you with any questions, queries or conundrums!



Amplius is one of the largest housing providers across the Midlands, East and Southeast of England. We own and manage more than 37,000 homes and deliver a range of quality services, including care and support, specialist housing and home ownership options. We're a team of over 1,300 colleagues driven to have a positive impact on people's lives and provide affordable homes that make a difference.