Job Description

Northwich


New Enquiries








Due to our continued growth and increasing client enquiries we have an exciting opportunity for a new team member to join our dedicated New Enquiries Team at our Head Office in Northwich, Cheshire


We are looking for someone who is confident, proactive, and able to communicate effectively with a wide range of people. This role suits someone who enjoys engaging with others and can bring energy and professionalism to every conversation whilst working as a team player.


You will work at the heart of the firm selling legal services to new and existing clients and referrers.


The role is a fast paced role which requires you to build relationships with clients over the telephone and ensure they have a positive first impression with the firm. You will be the first contact clients have with the firm so you must be able to show a high level of customer service in line with the firm's 'Committed to Excellence' promise.


We are immensely proud as a Law Firm to hold the Investors in People Gold Award, which reflects our commitment to supporting, developing and valuing our people. As part of our team, you will be joining a firm that genuinely invests in your growth and well being


Knowledge or experience around legal services or related services would be beneficial for this role.


Responsibilities

Key Accountabilities:

To be the first point of contact for new enquiries, providing an excellent first impression with the goal of converting every new enquiry into a new client instruction. To follow up on all new enquiries received throughout the firm to convert enquiries. To collaborate with colleagues throughout the firm to ensure efficiency of new enquiry handling, follow up activity and accuracy of data To actively seek to create positive working relationships with colleagues across all offices and departments. To accurately record all new enquiry and conversion data and to monitor ongoing accuracy of data provided, amending and updating where required. To ensure up to date knowledge of the various departments, including staffing, locations and services offered To seek out opportunities with existing clients who have a need for further legal services, upselling and co-ordinating contact with relevant legal teams.

Administration of client satisfaction

Listen to and empathise with clients in order to resolve any issues they have faced and to leave them with a positive impression of the firm. Escalate any client care issues to line manager To have a good understanding of the SRA Code of Conduct Chapter 1 and Lexcel standards relating to client care

Maintaining up to date and accurate client contact records and databases

To utilise various case management systems and databases (including but not limited to Leap, Redview & Perfect Portal) to manage/update prospective client, client and referrer contact data and communication records

Other candidate Information

The role will be based at our Northwich office in Cheshire but there will be a contractual requirement to work at any of our Cheshire offices. Conveyancing experience preferred but not essential as full training will be provided. Sales experience desirable Any offer is conditional upon receipt of a satisfactory reference, a basic DBS check, Social Media Check, Employee Credit Check, Sanctions Check and a check with our Regulatory Body Poole Alcock is an equal opportunities employer and intends to treat everyone equally regardless of disability, race, sexual orientation, age or marital status. Experience


The successful candidate will be able to demonstrate the following skills:-


Team Player Excellent professional telephone manner Desire to exceed client expectations Skilled in the use of IT Be organised with good time management Attention to detail and accuracy Ability to follow instructions Self-motivation Good use of initiative Ability to work to deadlines and under pressure Excellent verbal and written communication Ability to handle complex information Ability to communicate with people at all levels Respect for confidential information Positivity and enthusiasm Benefits include:

Competitive Salary

Additional Annual Leave

Entitlement to join the company pension scheme

Entitlement to participate in the firm's cash healthcare scheme.

Staff incentive scheme

How to apply

By email

Please email your CV, application form and separable monitoring form to careers@poolealcock.co.uk .

By post

Please send your CV, application form and separable monitoring form to Marsha Pearson, Head of People, Poole Alcock LLP, Minerva House, Gadbrook Park, Northwich, CW9 7RA