Job Description

Established in 2014 we are one of the fastest growing high street law firms in the South West with offices in Bridgwater, Bristol, Frome, Keynsham and Shepton Mallet. We have now opened virtual offices in key locations in Wales and the South & South West of England, including Cardiff, Bournemouth, Cheltenham, Bath & Exeter.

Our expansion is a reflection of our strong performance, our continuing focus on strategic planning and our commitment to providing an excellent service to all clients and more importantly investing in our people. We can only do what we do, to the standard we strive for, by attracting, developing and retaining talented staff - people who are knowledgeable, capable and who share our values. We want our staff to feel engaged and valued.

Following the growth of our business we are now looking to recruit experienced sales professionals, working with our Business Development team, to join our New Instructions Team in Bridgwater.

The New Instructions team is a market leading initiative designed to make the process of dealing with a law firm easy and seamless. Our New Instructions team are the face of Lyons Bowe, providing exceptional service and professional advice and guidance.

Job Purpose

As the face of Lyons Bowe, the Legal Assistant in the New Instruction Team is responsible for the onboarding of new clients and supporting the team leader by processing the relevant documentation, responding to queries and keeping the relevant parties fully informed at all times.

Client contact by telephone and correspondence on current matters also form a major part of the daily duties as well as the responsibility for maintaining records and databases within the department.

Responsibilities and Duties

Monitoring our online systems throughout the day for new cases - Opening Files and the administration of these files as well as maintaining the Customer Relationship Management (CRM) system

Responding to inquiries made by clients about products and services in a timely and friendly manner.

Building relationships with estate agents and other external clients to support establishing the Lyons Bowe brand in the location

Supporting the New Instructions Team Leader and Head of Business Development in sales tasks as and when required

Identifying opportunities and build long term relations with the appropriate prospects

Promote the company's products/services addressing or predicting clients' objectives

Provide trustworthy feedback and after-sales support

Requirements

The ideal candidate will have previous experience within a sales/customer service-based role in an office environment.

Ideally, they will have worked within an Estate Agents or Law Firm and have a good understanding of the conveyancing process, however this is not essential as full training will be given.

We are looking for an outgoing team player who is self-motivated and can work well under pressure.

Development/Progression Plan

New Instructions is the cornerstone of our business and we are extremely proud of the work that the team carries out on a daily basis.

There are plenty of opportunities for the postholder to develop their skills within New Instructions and have a successful and fulfilling career, however, here at Lyons Bowe we appreciate that everyone is different, and we are lucky enough to have a strong legal and operational aspect to our business.

So, whether they want to develop their skills in New Instructions, train as a Legal Assistant with the view to becoming a solicitor or find a career within a business support function, we have development and progression plans available for them.

Any opportunities or requests will be discussed with the postholder, Line Manager and Head of Recruitment and Staff Development as required.

Whatever you decide to do, Lyons Bowe will support and guide you along the way

Job Types: Full-time, Permanent

Pay: From 22,500.00 per year

Additional pay:

Bonus scheme
Benefits:

Company events Company pension Employee discount Free parking Health & wellbeing programme On-site parking Sick pay
Schedule:

Monday to Friday
Ability to commute/relocate:

Bridgwater TA6 3BG: reliably commute or plan to relocate before starting work (required)
Application question(s):

The successful candidate must live in the Bridgwater area as this is a fully office based role.
Experience:

Direct sales: 2 years (required) Customer service: 2 years (required)
Work Location: In person

Reference ID: 2023/03/NI