Job Description

About Us:

Harley Street Fertility Clinic is a renowned private clinic committed to delivering exceptional, personalised care. We offer a comprehensive range of fertility services, ensuring our patients feel supported and at ease throughout their journey.

Position Overview:

We are seeking a compassionate and dedicated New Patient Coordinator to join our team. As the first point of contact, you will play a pivotal role in welcoming and guiding individuals through the initial stages of their fertility journey. Your empathy and expertise will help create a reassuring and positive environment for our patients.

Key Responsibilities:

- Empower and Educate:

Provide clear and comprehensive information about our fertility treatments and services, helping patients make informed decisions.

- Offer Emotional Support

: Deliver empathy and understanding, ensuring patients feel heard and supported during this sensitive time.

- Coordinate Appointments:

Efficiently schedule consultations and follow-up appointments, ensuring a seamless and organised patient experience.

- Collaborative Care:

Work closely with our medical team to ensure consistent and comprehensive patient care and communication.

Qualifications:

- Compassionate Communicator:

Excellent verbal and written communication skills to convey information sensitively and clearly.

- Empathetic Listener:

Ability to respond to patient concerns with genuine care and understanding.

- Organised and Efficient:

Strong organisational skills to manage and prioritise patient enquiries effectively.

- Team-Oriented:

A collaborative spirit, thriving in a supportive team environment.

- Passion for Impact:

A genuine desire to make a positive difference in patients' lives.

Experience:

- Minimum of 2 years in a sales and customer service role, preferably within a medical or healthcare setting.

Working Hours:

- Full-time, 37.5 hours per week
- Monday to Friday, 8:00 am to 4:30 pm

Salary:

- 30,000.00 per year

Work Authorisation:

- Must be authorised to work in the United Kingdom

Why Join Us?

At Harley Street Fertility Clinic, we are committed to providing a professional yet personal experience. We value our team members and offer many opportunities for professional growth and development. If you are passionate about supporting individuals on their fertility journey and want to be part of a dedicated, compassionate team, we would love to hear from you.

Job Type: Full-time

Pay: 30,000.00 per year

Experience:

Sales: 2 years (required) Customer Service: 2 years (required)
Work authorisation:

United Kingdom (required)
Work Location: In person

Application deadline: 23/04/2025
Expected start date: 02/06/2025