Job Description

Looking for more than just another job?

Join a fast-paced, dynamic, and ever-evolving service where every day brings a new challenge and a chance to make a real difference.

Ask yourself:

Can you support someone experiencing a mental health crisis? Could you reassure a parent whose child has had a minor head injury? Are you able to assist someone with a sore throat or toothache? Could you respond calmly and effectively to someone having a stroke or heart attack
At NHS 111 Call Handler, you'll handle a wide variety of calls -- no two days are ever the same. This role requires emotional resilience and the ability to manage the pressures that come with supporting people in often stressful or distressing situations. Please think carefully about the demands of this role before applying.

Important information:

This is an office-basedposition at our

Otterbourne

location -- remote or home working is not available. This role is

not eligible for visa sponsorship

. Fixed part-time rotas are available based on current service needs (see attached). We're currently welcoming new team members for our upcoming training courses in

February and March 2026.

Apply today to secure your spot and start your journey with us!

Please note, staff affected by the internal corporate review may be considered ahead of other applicants, depending on their at risk status (please see Organisational Change Procedure and Redeployment.

Main duties of the job

You do not need to have a medical background, just a desire to help. You'll need to be detailed and efficient, assertive but compassionate.

Looking after yourself and caring for the team around you should also be a priority for you. We all contribute professionally to the wider team that we operate within here at SCAS, as we all have an important role to play in patient care. If this sounds like a challenge you'll relish, and you have the resilience to achieve this time and time again throughout your working day, we want to hear from you!

We offer a full 6-week training program including NHS Pathways (the clinical assessment tool we use) and following training, you will have the necessary skills to assess the needs of the patients to give the best possible care.

Why work for SCAS?

We offer a competitive hourly rate of 12.75 per hour. Candidates will also receive the following unsocial allowances

All day Saturday (midnight to midnight) as well as any weekday after 8pm and before 6am - Time plus 35% (Currently 17.26 per hour)

All day Sunday and public holidays (midnight to midnight) - Time plus 69% (Currently 21.61 per hour)

This is on top of all the other fantastic benefits of working for the NHS.....

27 days holiday plus bank holiday rising to 33 days (pro-rata for part time)

Enrolment into the NHS pension scheme

Access to many discounts including, supermarkets, car lease, holidays, restaurants and more!

Part Time Hours and Full time Hours available (Rota Basis)

Free car parking

Employee assistance program

*Annual Salary advertised is based on full time working hours

The Recruitment Process

The recruitment process consists of 3 stages. Candidates successful at each stage will progress to the next stage.

Application - online application form, answering questions explaining clearly how you meet the essential and desirable criteria for the role. Use the additional information section to provide information on all relevant experience. Assessment session - an online assessment session gauging your listening and understanding skills, critical thinking skills and problem-solving skills. You will need to have access to a webcam and a laptop or PC to do the assessments (you will need to use a keyboard). Interview - a face-to-face interview, discussing your skills, experience and providing an opportunity for you to find out more about the role.

Qualifications and Training

Essential:

Good all-round education (i.e. 2 GCSEs at equivalent of grade 4 or above including English), or equivalent demonstrable experience in a similar role

For safeguarding reasons this role is only open to people aged over 18 years of age

Desirable:

NHS Pathways Trained

NVQ 2/3 Customer Services or equivalent demonstrable experience

Knowledge and Experience

Essential:

Experience in a customer/patient services environment, dealing with the members of the general public

Experience of using a computerised system

Experience of using a telephone as a regular means of communication in a work environment

Desirable:

Experience in a call centre environment

Geographical knowledge of the operational area

Experience of working rotating shifts

Previous experience of working in the voluntary or health sector

Previous experience of patient care

Knowledge of first aid and/or anatomy

For full information on the role and essential and desirable criteria, please see the links to and Person Specification to the right of the advert.

Disability support

If you have any queries relating to disability and the role or recruitment process, get in touch at

ccc.recruitment@scas.nhs.uk

Please be advised that South Central Ambulance Service reserves the right to close this campaign earlier than the advertised closing date.

Please note, staff affected by the internal corporate review may be considered ahead of other applicants, depending on their at risk status (please see

Organisational Change Procedure

and

Redeployment)

Person specification

Qualifications

Essential criteria

Good all round education (i.e. 2 GCSEs at equivalent of grade 4 or above including English), or equivalent demonstrable experience in a similar role
Desirable criteria

NHS Pathways Trained NVQ 2/3 Customer Services or equivalent demonstrable experience

Knowledge

Essential criteria

Experience in a customer/patient services environment, dealing with the members of the general public Experience of using computerised systems Experience of using a telephone as a regular means of communication in a work environment
Desirable criteria

Experience in a call centre environment Geographical knowledge of the operational area Experience of working rotating shifts Previous experience of working in the voluntary or health sector Previous experience of patient care Knowledge of first aid and/or anatomy
We actively welcome job applications from candidates who have a disability or who are members of the BAME, LGBTQ+ and Armed Forces community (including: Reservists, Veterans, Spouses and Cadets). Here at SCAS we are proud to have a workforce that reflects the diverse community we serve. Applicants who have a disability or are members of the armed forces community who meet the minimum shortlisting criteria for their post of interest will be invited for an interview and/or assessment (where applicable).

Please be assured that any requests for reasonable adjustments will not negatively affect your application.

As well as standard NHS benefits like generous holiday entitlement and an excellent pension scheme, we offer lots of extras for our staff. You can find out more information here - scasjobs.co.uk/benefits

Job Type: Full-time

Pay: 24,937.00-26,598.00 per year

Benefits:

Company pension Employee discount Free parking
Work Location: In person