Job Description

Non NHS Banding


Main area


Call Handling


Grade


Non NHS Banding


Contract


Permanent: Various shift patterns (ranging from 12 - 35 hours per week) are available to suit different preferences and operational needs. Please refer to the attached rotas for full details on scheduling options, including day and night shifts.


Hours


Part time


Flexible working


35 hours per week (Various shift patterns (ranging from 12 - 35 hours per week) are available to suit different preferences and operational needs. Please refer to the attached rotas for full details on scheduling options, including day and night shifts.)
Job ref


4265-7337088 - 8
Site


Taunton Call Centre, Ashford Court, Taunton


Town


Taunton


Salary


12.21 12.21 +Unsociable hours enhancements.


Salary period


Hourly


Closing


01/08/2025 23:59
Job overview

Not Just Another Call Centre Job -- Make a Real Difference

Every day, every hour, HUC is here to ensure everyone receives the medical help they need.



Serving 4.5 million patients across Hertfordshire, Cambridgeshire, Bedfordshire, West Essex, and the Southwest, HUC delivers exceptional NHS 111 and Out of Hours GP services -- 24/7, 365 days a year.



Now, we're expanding our services in Somerset, and we're looking for people like you to join our team.



Whether you're new to healthcare or bringing valuable experience -- you can make a real impact.


No healthcare experience? That's okay -- we provide full training. Already have experience. Put it to use in a role where your work truly matters.

This is more than just a call centre job -- it's a vital frontline role where your support could help save lives.



What We Offer:


Fully paid 6-week training Variety of rota patterns ranging from 35 hours per week to 12 hours per week. Supportive, inclusive team environment A chance to be part of something bigger

Upcoming Training Dates (These are full time Monday - Friday, 9am - 5pm for 6 weeks)

Monday 1st September 2025

Monday 29th September 2025

Join HUC. Make a difference that matters.

Main duties of the job

Your Role:

First Contact:

Manage urgent and non-urgent cases, providing essential medical advice.

NHS Pathways Software:

Assess patients' conditions and direct them to the appropriate healthcare professional or service.

Advanced Training:

Use your advanced listening and probing skills to ensure every patient receives clear advice and is signposted correctly.


Please note that training is for 6 weeks, 9am-5pm regardless of contracted hours.


Working for our organisation

Why HUC?

Thriving and Growing:

Our continued growth means more opportunities for you!

Diverse Roles

: As a 111 Call Handler, you'll be the first point of contact, making a real difference in patients' lives.

Skill Development:

No previous healthcare is needed for this role. Ambitious? We offer plenty of opportunities to develop your skills and explore new avenues within our organisation. For many this role is a stepping stone into a rewarding career in healthcare.

Community Impact

: Be a vital part of your community, providing essential care and support to those in need.

A Team That Becomes a Family:

Join a supportive team where colleagues become like family, working together to make a difference.

Free Training:

Our comprehensive 6 week, full time training course, will give you all the tools you need to start making a difference. Don't worry, we continue to support you and help develop your skill once you start taking calls.

Detailed job description and main responsibilities


Person specification
Address
Essential criteria


Lives within 60 minute commute Has Customer Service Experience Has the right to work in the UK Can commit to 6 weeks full time training (9am-5pm Monday- Friday) Desirable criteria
Previous Call Handling Experience

You must have the legal right to work in the UK at the time of application. We are not able to offer sponsorship for this role.

We reserve the right to close this vacancy early, should we receive sufficient applications.


Employer certification / accreditation badges
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Further details / informal visits contact
Name
Sarah-Jane Newbigging
Job title
Non-Clinical Recruitment Advisor
Email address
recruitment@huc.nhs.uk