Job Description

Vacancy Details

We are currently recruiting for NHS 111 Call Handlers to join our Team in our 111 Contact Centre in Taunton.

About us

We are Herts Urgent Care (HUC), a leading Social Enterprise providing patient-focused primary and urgent care services within our local communities. We support 4.5 million people with vital NHS 111 and Out-of-Hours GP services, 24/7, 365 days a year.

As a not-for-profit healthcare organisation, we can offer you a rewarding career that fits around family life, studies or other work commitments, with structured progression and plenty of opportunities for learning and development.

As an integral part of the NHS family, changing and saving people's lives, you'll be proud to tell people what you do.

The role

Our NHS Call Handlers play a vital role in supporting our patients, acting as the first point of contact for anyone calling NHS 111. With the support of clinicians and NHS Pathways you'll help connect patients with the service that best meets their needs.

Training that gets you ready

We don't expect you to know anything about healthcare before you start. That's why we provide you with six weeks of paid training.

The first four weeks are 9.00am-5.00pm, Monday to Friday. We will teach you everything you need to know step-by-step, in a small group, with all the support you'll need to succeed.

For the final two weeks you'll join our call handling team and will have the chance to try a variety of shifts, with continued access to dedicated support, on-hand whenever you need it.

By the end of the six weeks, you'll have a nationally recognised Pathway qualification, giving you the skills and confidence to assist our patients when they need us most.

Working Hours

We are hiring for a number of part-time roles offering between 12-30 hours per week across a variety of shift patterns:

Early shifts: 6.00am-1.00pm (With start times between 6.00am-8.00am, finishing between 11.00am-1.00pm). Late shifts between 4.00pm-Midnight (With start times between 4.00pm-7.00pm, finishing between 9.00pm-Midnight). Weekend only shifts are also available

Pay and Benefits

Pay starts at 12.21 per hour, with enhanced rates on Saturdays and Sundays and any hours worked between 6.00pm-8.00am, 7 days a week (up to a maximum of 15.86 per hour/equivalent to 30,927 FTE) Access to the NHS Pension scheme, with employer funded contributions of 23.7% of salary - one of the most generous pension schemes available in the UK today Access to Blue Light Card and other NHS Discount Schemes Support for your financial wellbeing with loans and savings options, available via our Credit Union, provided by Serve and Protect. Free 24/7 independent counselling service Employee Assistance Programme Access to our Digital gym, fitness classes and wellbeing studio

What you need to know

NHS 111 Call Handlers may provide healthcare under the supervision of regulated healthcare professionals. Where this applies, you will be undertaking regulated activity with children and adults, and an enhanced DBS check with Barred List checks will be required.

Employment is subject to confirmation of your right to work in the UK. We are not currently able to offer sponsorship.

Our next training course commences on the 27th October. Apply now to join us.

HUC: Dedicated to what we do. Passionate about how we do it.

Job Types: Part-time, Permanent

Pay: 23,809.00-24,745.00 per year

Expected hours: 12 - 30 per week

Benefits:

Company pension Employee discount Health & wellbeing programme On-site parking
Ability to commute/relocate:

Taunton TA1 2PX: reliably commute or plan to relocate before starting work (required)
Experience:

customer service: 1 year (preferred)
Work authorisation:

United Kingdom (required)
Work Location: In person